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Report: #1233617

Complaint Review: Autozone - Bridgeview Illinois

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  • Reported By: Anonymous — oak lawn Illinois USA
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  • Autozone 7835 W 79th street Bridgeview, Illinois USA

Autozone Autozone caused me more of a problem than just needing a battery after they were done Bridgeview Illinois

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I went into the Autozone in Bridgeview, Illinois.  I bought a car battery and they told me they will install it for me.  The man took my battery out and put in the new battery.  Now, all of a sudden my car idles like it is going to stall.  He even noticed it and says I will be back I have to ask the manager about this.  He comes outside and says the manager even asked if it was a Toyota because a woman was in there with the same problem and her car died after changing the battery.  The manager says that they got the car started and it was fine after that.  He than tells me the manager told him to have me drive around for 5 minutes and it will be fine.  Well, I drove for 5 minutes and it still had the same problem of idling rough.  I than even drove it home and back to the store because I live within a mile from there.  Same problem still.  I pull up to the store and the manager was outside smoking a cigarette in front of the door.  He walks over to me and says pop the hood.  He looks and says yeah after you take out the battery the computer resets itself and it has to relearn how to drive right after the reset.  I was thinking why didn't you tell me this bull before this.  He says yeah drive it around and it should straighten out.  yeah, in other words you screwed it up and now I have to live with it.  So, I drive it for two days and every time I go to stop at a stop sign or stop light it idles rough and sounds like it is going to die.  So, I take it to Firestone and they tell me that when the battery was changed they should have put it on a power saver so it wouldn't have erased the computer memory and reset.  Because now the car thinks it is resetting and having to run like the car is brand new.  And the car is now older and carbon builds up over time.  So, the reset and the carbon build up cause a difference in idling properly.  So, they tell me you have to have all the carbon build up cleaned out and it will idle properly.  Well, it cost me an additional 182.00 to have this done.   If I would have just had Firestone do the battery change in the first place they would have hooked it up to a power saver and I would have never dealt with this reset issue.  And Autozone knows about the reset issue but still did it anyway and caused me more problems.  I feel ripped off and I am very mad I was given a bullcrap excuse.  Next time I will just take it to a shop that does it right in the first place.  The employees at this place sound like used car salesman.  And they shouldn't be taking out batteries if they don't know what they are doing and causing people more problems because of the computers on the cars resetting.    I want Autozone to reimburse me the 182.00 that I had to spend to fix what they screwed up.  And i want my money back on this bullcrap oil stuff and pads they say you have to get in order for them to install the battery.  NOthing but a ripoff.    I am warning people to be very careful what kind of things Autozone does for them on thier cars.  Because you might end up with a really big problem and Autozone has an oh well attitude. 

This report was posted on Ripoff Report on 06/04/2015 07:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/autozone/bridgeview-illinois-60455/autozone-autozone-caused-me-more-of-a-problem-than-just-needing-a-battery-after-they-were-1233617. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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