• Report: #270355
Complaint Review:


  • Submitted: Sun, August 26, 2007
  • Updated: Sun, August 26, 2007

  • Reported By:Phoenix Arizona
21629 N 9th Ave, Phoenix, Arizona U.S.A.

Avantek Slow speed poor service hidden charges ripoff Phoenix Arizona

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I struggled with service from this company for a few years. The internet connection was slow and at times non existent. The clerk who answers the phone is rude and uncooperative. I finally got fed up with their poor service. I told them to disconnect the service. I was informed the tech would come to my house to pick up the equipment. I left the modem outside and the antennae was easily accessible. The tech never picked them up so I mailed the modem to them and told them they needed to come pick up the antennae.

They claim a five day window for returning the equipment and charged me 200$ (part for the service call that never happened and part for the antennae. They have stated they will refuse the antennae if I send it to them and have threatened collections before I even received the bill. I consider this a form of extortion. I would never recommend them to anyone. Their are many great alternatives. Try airtel sprint alltell or verizon.

Phoenix, Arizona

This report was posted on Ripoff Report on 08/26/2007 09:20 AM and is a permanent record located here: http://www.ripoffreport.com/reports/avantek/phoenix-arizona-85361/avantek-slow-speed-poor-service-hidden-charges-ripoff-phoenix-arizona-270355. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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