Complaint Review: Ava's Flowers
Ava's Flowers WORST RIP OFF FLOWER ORDER Internet
DO NOT USE THIS FLOWER SERVICE- THey are not a store.
I ordered flowers for my mother in Nov for her bday. I thought with the 45% off and free delivery service that spending $50 would be a nice arrangement of flowers. I expressed my upset feelings when he told me my total for this order would be over $70. He did not listen when I told him what I wanted to spend. After complaining and sending numerous emails, I received a $20 store credit. Interesting when they really aren't a "store".
However, I thought I would use this again someday for my mother again. For Mother's Day I thought it would be a good time to use the credit they gave me. I emailed to confirm I still had it. I was told to call over the phone to place my order to use it.
I called and first thing I said was I have a $20 store credit I would like to use for this order. I don't know if it is a language barrier or what, but at that point, I felt like I had reached the India Call Center. He totally ingonored the credit info.
I thought since I did have some credit I would even go up to the deluxe version of the arrangment I picked. Their price was $69.99- with my credit this would make it 49.99. Affordable. He took my payment info and I asked to confirm the total and he said it was $93. Way more than I had guesses with any typ of fees. Again, they advertised free delivery and a 45% discount. I asked what happened to my store credit. He said it was too late to use it. I said I want to cancel it. He also said to late. I complained and he had a manager get on the phone. She also didn't do anything for me. She didn't say sorry. She just said she could give me a 10% discount. HOW CAN SHE DO THAT BUT NOT MY $20 CREDIT????
I came back to my original email and replied. My response was, that I needed to order online to get my credit.
LIKE I SAID TO THE MANAGER- KEEP YOUR CREDIT- I"LL NEVER USE YOUR SERVICES AGAIN!!! Quack job flowers!!
I hope my lesson will stop someone else from being ripped off.
BOTTOM LINE- FLOWERS WERE LATE and from the local Albertson's. I recommend calling the local grocery store from now on.
This report was posted on Ripoff Report on 05/15/2017 09:23 AM and is a permanent record located here: http://www.ripoffreport.com/reports/avas-flowers/internet/avas-flowers-worst-rip-off-flower-order-internet-1373267. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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