Avast guaranteed satisfaction for Windows XP support @220.00 yr.-dissatisfied-asked for refund and was denied Internet

When Microsoft stopped support for windows XP our old computer was at risk and would not work well. Avast said that they offered support for WindowsXP along with security. The Premier program covered everything for one year including tech support for $222.00 satisfaction guaranteed.

Problems started at the beginning. The tech support was not very good as we had to continually call. A level two tech had to be brought in and the problems continued. The PC got progressively slow and to the point we decided a new computer would be the best way to go. Purchased a Mac and left Microsoft in the dust.  I called Avast to cancel the guaranteed service and was then told due to the tech support we received that a refund was not available.

OK, so because of using tech support over and over which did not correct the problems which was guaranteed we can't get our money back. It 's like taking a car to a shop for repair guaranteed but when it's not fixed they say that because of all their time spent on the car you still owe a bill! Obviously it is a sales gimmick to get your credit card money.

They do offer the program for our new computer which is not needed!