Award Transportation Services Award Limo did not honor a written agreement to provide limo services for my son's wedding Plano Texas

I found Award Transportation Services (Award Limo) online. On 4/23/2009 I called the phone number provided on their web-site. I spoke with one of their employees, Aaron. This was for a wedding transfer from Garland to Richardson, 6.5 miles on May 30, 2009 at 1:00. Aaron agreed to do the transfer for $110.00. We were to pay the driver directly, but I gave a valid credit card number to reserve the limo. This confirmation was all done on Aaron's e-mail "aaron@awardlimo.com". I sent an e-mail a few days before the wedding just to confirm that reservation, but I got no response. I figured perhaps he was just unavailable. I called the morning of the wedding and left a message. Jared returned my call and told me there was no reservation in their system. He then informed me that Aaron, who answered the phone when I called the phone number on the web-site, was cheating the company and was fired. He then commences to tell me that it is not the company's fault, and there was nothing he could do. Our reservation was for 1:00 and his one and only car was due in Ft. Worth at 2:15. The only other car they had was their sedan that was in the shop. He said he could not have even done the run for the $110.00 that was agreed upon in writing. I told him I needed a limo at 1:00 for the agreed upon price, and I did not care how he got it there. I told him to call another limo company if he had to, as I know they share fares when they cannot take a booking themselves. He explained they are a small company, and could not afford the hit. Their web-site however, claims to have several luxury sedans, a stretch limo, and stretch Hummer, a couple of party vans, and a luxury coach. He finally said he would check and see what he could do. He called back a little while later and said that, again, he could not provide us the "agreed in writing" limo. I told him to call and get me a limo and I will pay any difference, just get me a limo (and by the way, while I am arguing with him, my son and his bride are in the middle of their ceremony, I missed most of the wedding because I had to argue with Jared). He finally called back around 1:30 and said he could have a sedan at the church in about 20 minutes for the same price as the limo that was agreed to. I told him that it was too late, as we were ready to leave right then. I told him I wanted to speak to the owners, but he said they were unavailable until Monday. He promised he would get me in touch with them on Monday, 6/1/09. Well, Monday rolls around, and no call. I called their official phone number and Jared's direct phone number, but I guess he recognized my phone number and just let me go to voice mail. He never returned my call. When I called him from a different number, he answered right away, because he was thinking he had a fare. He then tells me he was not available most of the day. Is this a company you want to do business with? I guess anyone who needed his services on 6/1/09 was just tough out of luck. And now he says the owners are on vacation until Thursday. Bottom line; do not use this company if you really want your transportation to be there when you need it.

Ed
Garland, Texas
U.S.A.