• Report: #120759
Complaint Review:

Axis World Travel

  • Submitted: Wed, December 01, 2004
  • Updated: Sat, December 04, 2004

  • Reported By:los osos California
Axis World Travel
15333 Pima Rd.#170 Scottsdale, Arizona U.S.A.

Axis World Travel the company promised a cruise and didn't come through with it Scottsdale Arizona

*UPDATE EX-employee responds: Its is getting started

*Consumer Suggestion: Questions for this person... If you booked and paid for a trip, call the cruise line to see if you have a reservation.

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This company promised a cruise for my wife and I and then never responded to any of our calls,e-mails,faxs.We turned tem into the Arizona better business bureau and they told them by e-mail that we were booked on the cruise. They never came across with the cruise are even an excuse why.Anyone out there goes after them contact me and I'll get on the band wagon.

los osos, California

This report was posted on Ripoff Report on 12/01/2004 10:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/axis-world-travel/scottsdale-arizona-85260/axis-world-travel-the-company-promised-a-cruise-and-didnt-come-through-with-it-scottsdale-120759. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

Its is getting started

AUTHOR: Chris - (U.S.A.)

Ok to explain what axis world travel is, Axis world travel was a travel club which held seminars in hotels in Texas, Arizona, California etc. They say they are the leader in the travel industry or one of them, they say they have better rates than anyone out there, they say the have wholesale rates on Cruises, Tours, Hotels, vacation rentals or condos, and Airfare ( but not domestic or into canada or mexico, they say that because mexico and canada is domestic ) ( IT IS NOT ). Well anyways the show a presentation after the presentation they show a price for the membership lets say 6995.00 normal price then they say sign up today and it will be 4995 or 5995.00 and the first couple taht signs gets a free trip to hawaii. NOW to get these people to come to there seminar they offer a free cert ( like a cruise) the cert was given out if buy or not I think, and it had terms and conditions on it says to mail it in with your check, money order, cashiers check or call in or fill in your credit card for the port and tax. Now far as I know the money was deposited into axis acct ( reason I know this is that I had members fax me the copy of the deposited check showing axis bank info etc on it, because they did not get ther cruise either. Well the money was deposited into axis acct and axis never sent this money to Carnival Cruise lines. This money should have never been handled this way, I been in the travel industry for 12years and always the money should be sent to the crusie line, vendor, or into a escrow acct etc.

I hate to say this but we all got screwed, I started on board with axis in Apirl, I should of been warned when they ( the company could not qualify for an acct with a reservation software)
yes before I came on board they did all there reservations via the internet or a actual travel agency in the east coast. I wanted to stay on board becasue I thought they had something here, I applied for the software myself under my company name, but doing reservations for them, and yes still getting a weekly check ( I was employed). I then started noticing they did not have anything different than anyone else, They would sometimes do what they call a buy down or axis would pick up parts of people trips just to make it look lower. I got realy tried of this, so I brought in thousands or resorts weeks starting in the low low low hundreds anywhere in the world
, I started looking the wholesalers that contracted airfare into hawaii, mexico, and internationaly. I basicaly brought what I put together and compaines I built repore with I had help me to service the axis members. I wanted to make this truth full as much as I can.

About late September, I got a call from there memberservices person ( yes I did not work in there office directly ) asking me if she can have all phones lines to be transfered to my lines. I told her sure, and why? she said we are moving a office and the phone system. she told me it will only be a few days. It lasted a month, and let me just add this in I did call everyday and ask her hows it coming. she kept saying "waiting on a few things". Well 2days before a full month I got concerned it was not feeling right etc. I called her again and said, is everything alright? is there something I can tell the members? etc.
She told me NO everything is FINE, we are not going anywhere, we are doing some restructuring.

One week later I get a call from the lady in memberserivces, she says my pay checks will be coming in the mail this week in a form of a money order.

This was 0ct sometime the end or October, I never got it, I called several more times to her pesonal cell phone and still do. saying waiting for that check, can I get the stub numbers etc.

Nothing no return calls nothing, but wait I did get through one time but I got hung up on.


visit www.bbb.com and put a complaint with them as well, Contact your credit card for that membership fee and the monies you paid for that cruise.

I will also be contacting anyone I can to see justice be served even if I don't get my money and even if you members don't get your money. But at least I might be seeing them in handcuffs.

I suggest anyone else that wants to file please contact the attorney general of arizona.

I am sorry what has happend and I don't want to see any company starting up like this.
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#2 Consumer Suggestion

Questions for this person... If you booked and paid for a trip, call the cruise line to see if you have a reservation.

AUTHOR: Darrell - (U.S.A.)

I think alot of info is missing from your posting. Why did the TA "promise" you a cruise? Did you purchase a cruise, and then the TA did not give you any info on it. Did they owe you a cruise? When someone books a cruise with me, they get an invoice sent out that day either in the mail, fax or email to confirm everything. These days, no one wants to just rely on someone to do all their planning, and handle their money.

If you booked and paid for a trip, call the cruise line to see if you have a reservation. Then go to that travel agency and see what the problem is. Do you have anything in writing?

Like I said alot of info is missing from your posting, and I would like to help you, even as far away as I am, I can still help you with your travel and try to help with your problems.
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