Babies R Us, Toys R Us, Return Policy VICTORVILLE, California

With a strong retail Management background of my own, I must say... that I agree with many of the comments posted with regards to this couple's lack of respect. Nothing more better than listening to a DUMB customer say..."They'll never shop here again!".

I always respond with... "THANK HEAVENS".

With all do respect, if with a gift receipt you can get your money back at BEST BUY, TARGET, WALMART... then save youself the trouble and at your next BABY SHOWER, party, or other occassion... why not ask for MONEY!!!????

Of course that's stupid, because you'll only feel stupid. So why should you make others feel stupid all because YOU'RE JUST PLAIN STUPID.

Oh and I do disagree about one thing. I WOULD NOT had called the COPS... I would have dealt with that snake of a husband under my own terms.

Anyhow, I hope you learned one or if we're lucky... 2 things.

1) DON'T BE DISRESPECTFUL

2) Keep your LEGGS closed.

Have a good day... night... oh... AND THANK YOU FOR SHOPPING AT BABIES R US

I guess you have been in the desert too long and forgot what it's like to be civilized.  I would have called the police on you.  If you are old enough to reproduce then you should understand that in order to be respected, first you must show respect to others.

Your report here makes you look like you have no education, maybe you don't but I am not sure why you would put this up for the whole world to see.  Did you think you would get sympathy?  Act like adults, not street trash.

First trying to return your gifts for cash - try again

Second - The lovely Husband cussing out the Manager

Third - doing this in front of your CHILDREN

You are truly classless and clueless -

Thank you to the Employees and Manager for refusing these low lifes any service - I suggest they start shopping at the Dollar Store or Flea Markets

First of all it's incredibly rude and inconsiderate to return hundreds of dollars worth of your friends gifts.  Nice friend.

Then you further prove your nastines by throwing an immature hissy fit because you didn't get 'special' treatment

I'm sorry but some people should not be allowed to procreate.

They should have called the police!

Disgusting, and I'm sure you don't even realize it.

I have worked at a major retailer, and have the time if we had customers come in like you, we would outright say we are not taking your transaction.  ANYTIME you start cursing at someone in the store, we had the right to ask you to leave and go to another location.

FIRST POINT, I know FOR A FACT, you CAN NOT get cash back  on a return unless you have the original receipt that states it was paid in cash, check, and some stores allow cash back if it was debit (Some dont, we did).  Im guessing that your gifts were purchased with credit, thus if you wanted to return the items and don't want store credit, the money HAS to go back on the credit card. 

you DID NOT have the right to getting cash back unless the original reciept stated it was paid for in cash.

you also DO NOT have the right to cuss at anybody...no matter how mad I get, I always stay calm...because nobody is going to help you if you create a scene and start yelling.

by the way, no matter how much it sucks that you couldn't get money back, you couldnt find a single d**n thing in Babies R Us to buy?  They sell diapers and you can ALWAYS use those....get a life and be thankful

As an employee who witnessed this entire event, I'm thrilled that the manager handled things the way she did. I'm also thrilled to hear that you won't ever step foot in our store again, trust me, your business isn't worth us having to put up with you and your husband's terrible attitudes. Please do shop at Walmart, you'll fit right in with the rest of the trash.

How many children do you have?  Did you have a baby shower for each baby?

"Scott and I are waiting there playing with the kids."

I had four children and only got a baby shower for the first one.  I can see if there are many years in between one child and the next that maybe someone will give you a shower for the second baby, but most people I know don't get a baby shower for each baby.

Also, if you were going to spend most of the money in BabiesRUs anyway, (as you stated) what was your problem with getting the store credit?

First of all, let's take a look at the return policy for Babies "R" Us. I'll provide the link but in case it gets redacted I'll also provide the relevant text:

http://www5.toysrus.com/guest/storPoliGuarantees.cfm

FOR RETURNS WITH A GIFT RECEIPT/.COM PACKING SLIP:
If you are returning an item using a gift receipt or .com packing slip, your refund will be in the form of a merchandise credit.

This policy has been in effect for quite some time and certainly well before the OP's items were purchased. By her own words, that's not good enough for her so she decides to make a scene in the store because she feels that the posted store policy shouldn't have to apply to her. After all, she's special!

When that approach fails, they resort to f-bombs and demeaning the manager's gender. I'm not exactly certain what they hoped to achieve with that approach, but it certainly didn't change the manager's mind.

I genuinely feel sorry for this baby. I hope that he or she will be raised to behave more maturely than the parents.

" He told her "Are you gonna shut your f*cking mouth b*tch so I can finish what I am saying". The look on her face was priceless but it didn't work no shutting her up. She then proceeds to tell us " I Refuse Service I am not Helping You".""

You started the cussing match with the manager. The lady was going by the policy that her corporate office had told her to follow. Your husband chose to call her a "b*tch" and that was it. I would have refused you service also. I had 1 rule when I managed retail, the second a customer began to cuss at me that was the end of the transaction. I don't care whether you had a valid point or not. You went over the line of civility.

Its not unusual to be declined a cash refund on a gift reciept. If you really wanted cash back on a gift ( which is extremely rude and inconsiderate of you ) Then you should have had the giver get you the refund. If you wanted a cash refund, why would you take the gift receipt and not just the original receipt?

You also don't say how the original person paid for the gift. If they paid with a credit card then you would only be entitled to have that amount charged back to the card. I never expect a store to give me a cash refund on a credit, debit, or check purchase. I am willing to bet that your gifts were paid by credit card or check and you wanted a cash refund. This is a common scam done upon retail stores to defraud them. Purchase a high dollar item on a stolen check or credit card and bring it back in for a cash refund. Thus why on a credit transaction they will charge it bac, and on a check transaction they will mail you a check after the first one clears.

So how was the original purchase made?