ED Magedson – Founder
Babies R Us12450 AMARGOSA ROAD VICTORVILLE, California United States of America
To start the weekend out it was awesome! We had a great baby shower and got lots of gifts. Scott and I decided to take some of the gifts back "luxury" gifts not have to haves back to the store since we had both a receipt and gift receipt. Had the whole sha-bang folks Dad made sure we had everything we needed to take it back to the store!
So I pile it all in the car and we go for a trip to BabiesRUs, now do not forget folks we live in the desert so its a 20 min plus drive to get to the mall. Anyway we go into the store and the girls up front where as sweet as can be helping us return the items. Total items taken back was $220.00. Lots of money right?? Well we planned on spending most of it at BabiesRUs but wanted to save at least some of it just in case Walmart or Target had something cheaper. So with the receipt what did I expect back?? Well of course cash. Am I crazy to expect that?? I didn't think so I had all receipts and they insisted that I could only get store credit. So my next question of course is why??? When I have my receipt in hand both gift and the real receipt why can't I get cash back??? All the girl could say was "it is policy with a gift receipt". I asked why?? If someone bought me a gift from your store and i decided I didn't want anything from your store and had the receipt why am I forced to buy something from your store??
Because its policy is not a good enough answer for me. I can take a gift receipt into Target, Best Buy and Walmart and get cash back why should any other store be different. A receipt is a receipt someone gave them the money I got the gift, I now don't want the gift so I want the money instead. Not a hard concept people! So of course I am really upset by now and asked to speak to the manager. So the nice girls call the manager Janelle to the front. Scott and I are waiting there playing with the kids. I should probably mention at this time they took everything from my cart and put it back where ever it came from. Waiting this lady comes up Scott and I both look at her and man did she look pissed. She had the dirtiest look on her face and Scott and I both said gosh I hope thats not her! Well guess what it was. So for a minute or so she talked to the front girls then asked what the problem was. So I explained my issue on store credit when I had my receipts, before I could even finish a sentence she interrupted me more than once telling me " we do not give cash back on anything", "we do not give cash back to credit card purchases" then she says "we don't give cash back on checks", then it was "we don't give cash back on gift receipts", my personal favorite guys was "well no store gives back cash back on gift receipts not even Target". Ok so tell me how the last one was relevant, so I nicely let her know that she was not correct I had just taken something back to Target with a gift receipt a few weeks ago, Scott then proceeds to tell her that Best Buy gives cash back for gift receipts. (Not that any of that had anything to do with anything but anyway). So then Scott begins to talk to her and she cuts him off more than once and Scott got mad. He told her "Are you gonna shut your f*cking mouth b*tch so I can finish what I am saying". The look on her face was priceless but it didn't work no shutting her up. She then proceeds to tell us " I Refuse Service I am not Helping You".
So I tell her OK then give me my items back, she then tells me "No I Refuse Service". She then said "Please leave" (Everyone I was shocked she was not only refusing service she was not going to give back the gifts I brought in to return, well you know me I do not tolerate that) I then told her she has 2 options she is either going to give me the cash back or my f*cking items back. So as everyone quickly scrambles Scott asks her for her managers name, phone number, and information she says " NO I am not giving that to you". Then Scott said "Bullsh*t you are going to give me the name of the information of the person you answer to". She said "Marco Ebrum" that may not be spelt right sorry. She refused to give us the telephone # or any other information I do not even know if she gave us the correct name. So now that this has happened I am on a mission to spread the word!
I will NEVER buy anything from BabiesRUs again, I am extremely upset how I was treated. She was not interested in hearing anything I had to say and was really rude. Its pretty bad folks when my husband and I have to raise our voices to get someones attention. She could not believe it but you tell me what we where suppose to to especially when she refused to give me my stuff back. I have worked in Customer Support for years and I have my own business and even if my customer is not totally right I NEVER treat them that way. I do what I can to resolve the problem and make it right even if its a compromise. I do not assert my authority to any of them as this women insisted on doing tonight. Talk about a pissing contest all I wanted was for someone to actually help me not tell me its policy and she didn't even say she was sorry, d**n sorry goes a long way, if she even just attempted to give a s**t it would have went a long way but she didn't and even worse she didn't care. If any of my managers ever talked to any of my customers that way I would fire their a** on the spot! So my final thoughts on this is I will NEVER shop at BabiesRUs again. I am not stuck with items that I can use but that are not a absolute must for the baby, I may not even open some of them. So tell me how should I feel?? Upset?? Well ya just a little right?? LOL No I am very angry! This is just the first of many blog posts about BabiesRUs. I am an internet marketer and know how to get the word across all over the net!
This report was posted on Ripoff Report on 10/11/2009 08:24 PM and is a permanent record located here: http://www.ripoffreport.com/reports/babies-r-us/victorville-california-92392/babies-r-us-toys-r-us-return-policy-victorville-california-507810. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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