Backyard Leisure Did not deliver product purchased Concord, Greensboro North Carolina

This is not the place to purchase a hot tub. We ordered a spa pool May, 2018 and paid in excess of $16K for our tub to be delivered by July 7, 2018. We were then told one day before delivery that the tub was not ready and would be ready by 7/24/18. Well we opted to take a like kind tub just a different color. Tub was delivered a few days later. Unbeknownst to us this tub was a floor model. We requested that they correct this mess and we promised the tub that we originally ordered. Well the 24th has come and gone. Through many phone calls they final said they would deliver today. That came to pick up old tub but didn't have enough crew to remove and replace tub. The delivery crew just left. We still do not have our tub however they have been paid. We have called the owners and they have yet to return our calls from last Friday. I've attached pictures. Would you pay over 16K for this?