Report: #1045675

Complaint Review: Badcock & more Home Furniture

  • Submitted: Tue, April 23, 2013
  • Updated: Tue, April 23, 2013
  • Reported By: valgal — Palm Coast Florida
  • Badcock & more Home Furniture
    1762 Tree Blvd.
    St. Augustine, Florida
    United States of America

Badcock & more Home Furniture Beware of their Protect-it Furniture Protection Plan. It is a scam. St. Augustine, Florida

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I purchased a dining table and 6 stools that all matched from Badcock Furniture.  I purchased their Protect-it Furniture Protection Plan just in case my tabletop got scratched or damaged. The table top was scratched and I called Protect-it.  They gave me a claim number and told me my new tabletop would be shipped and to expect a call from Badcock in St. Augustine when it arrived.  No call ever came. When I finally called Badcock, they had no idea what I was talking about.  When I gave them my claim number, they said "Oh, we have changed suppliers and that table can no longer be ordered for you.  You are authorized to make a reselection."   They have the exact table and chairs set, only in a much darker wood.  If I select the table they now carry, I no longer have a matching set.  What good is "furniture insurance" if it doesn't make you "whole" again?  I want them to replace the entire set or order me a new table top from their original supplier even if they "no longer carry furniture from that supplier."  The whole idea of buying their Protect-it is a huge scam.  They take everyone's money and never make good on their end of the contract. 
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