Report: #1045675

Complaint Review: Badcock & more Home Furniture

  • Submitted: Tue, April 23, 2013
  • Updated: Tue, April 23, 2013
  • Reported By: valgal — Palm Coast Florida
  • Badcock & more Home Furniture
    1762 Tree Blvd.
    St. Augustine, Florida
    United States of America

Badcock & more Home Furniture Beware of their Protect-it Furniture Protection Plan. It is a scam. St. Augustine, Florida

Show customers why they should trust your business over your competitors...

I purchased a dining table and 6 stools that all matched from Badcock Furniture.  I purchased their Protect-it Furniture Protection Plan just in case my tabletop got scratched or damaged. The table top was scratched and I called Protect-it.  They gave me a claim number and told me my new tabletop would be shipped and to expect a call from Badcock in St. Augustine when it arrived.  No call ever came. When I finally called Badcock, they had no idea what I was talking about.  When I gave them my claim number, they said "Oh, we have changed suppliers and that table can no longer be ordered for you.  You are authorized to make a reselection."   They have the exact table and chairs set, only in a much darker wood.  If I select the table they now carry, I no longer have a matching set.  What good is "furniture insurance" if it doesn't make you "whole" again?  I want them to replace the entire set or order me a new table top from their original supplier even if they "no longer carry furniture from that supplier."  The whole idea of buying their Protect-it is a huge scam.  They take everyone's money and never make good on their end of the contract. 
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 04/23/2013 06:56 PM and is a permanent record located here: http://www.ripoffreport.com/reports/badcock-more-home-furniture/st-augustine-florida-32084/badcock-more-home-furniture-beware-of-their-protect-it-furniture-protection-plan-it-i-1045675. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.