Bags, Inc. Damaged our car, refused to accept claim Orlando Florida

Bags, Inc. is a valet service that subcontracts to various hotels in the Orlando, FL area, and probably elsewhere. When we stayed at one of these hotels in Orlando, you're basically forced to valet your car. After a three-day stay, we picked up our car from valet and later noticed (when we had pulled into a gas station a short distance away) that our front bumper had been damaged - scraped and scratched, and marked up with yellow paint where it had obviously run into something painted yellow ... As this damage wasn't there before, and the hotel parking lot curbs are painted yellow, it doesn't take a genius to realize what happened - one of the valets ran into the curb or a pole and didn't report it. We immediately notified the valet manager and explained the situation. He was very sympathetic and admitted that he thought they were responsible for the damage. However, after filing the claim to the corporate office it was rejected. They denied their valets could have been the cause of it, refused to accept liability. So we're left with cost of replacing a front bumper ... oh and our car is a lease, which makes this all so much better.

In our opinion, this company's valets are irresponsible and the claims department is dishonest.