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Report: #1215906

Complaint Review: Balance Hotel am Blauenwald in Badenweiler, Germany (Black Forest) - Badenweiler Internet

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  • Reported By: Alex — Bad Säckingen Alabama Germany
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  • Balance Hotel am Blauenwald in Badenweiler, Germany (Black Forest) Blauenstraße 11 Internet Germany

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We have been guests of the Balance Hotel Badenweiler. One night during the course of our stay, we had a less than pleasing experience at dinner finding both the food and the service wanting. After complaining about this to the hotel owner, Maria Grüninger, in person, I was disappointed to be accused of lying by both Mrs. Grüninger and the waitress who had been in charge of our table. In Addition to this incident, we had found the very small room (with less than comfortable beds) we had been given not satisfactory for the considerable price we had been charged. So, I wrote a moderate 2star-review on google and later sent a very friendly email to Mrs Grüninger a few days later, not asking for a refund of the payment, but just explaining my point of view and reasons for having put the review.

Mrs. Grüninger replied in an extremely unfriendly note, calling me not only a liar, but "sick" for what I wrote and suggesting that I maliciously was attacking other people out of my own dissatisfaction and I had better clean up my own stuff. (I have this email as well as all others from the side of Marc and Maria Grüninger as a proof for my allegations. Almost all of them use abusive language.) As well, we received a letter from the hotel's lawyer, threatening us with a lawsuit unless we paid 400 Euros to the hotel for alleged damages caused by my sharing of my experiences on some German hotel review sites. It said that if we would not pay the 400 Euros, we would have to pay over 5 000 as a result of some court order. The owners of the German hotel review sites were forced by the hotel to take my reviews down, as the hotel said that I was lying.

In addition to all that, my husband received insulting emails from Marc Grüninger, the son of Maria Grüninger, threatening him with a lawsuit as well. He also falsely accused me on facebook for having created a fake profile to put an additional review on the hotel's facebook page, using words like "BS". He then proceeded to upload a video on the hotel's facebook page as well as on youtube that contained massive defamation and harassment against myself and my husband, calling us "sick and twisted" (again, we have proof for that). Upon our request, he first took the video down, only to upload it secretly onto a different youtube channel, as well as onto several public German websites. He also wrote a ripoff-report about my husband, falsely accusing him of criminal extortion and  blackmail!

After the video had been taken down the first time, my husband offered peace and suggested an olive branch arrangement, where Free Spirit would forgive all the abusive behaviour that had taken place in return for a 500 Euro refund which included a (very generous) charge for his time - given that he charges several hundred Euros an hour for private consultations for those that need help with their spiritual development.

That would have been the end of it - even if no payment would be received - had the video not been uploaded again and spread around as well as the ripoff-report created. As ripoff-reports are permanent, we would not have written one about the hotel at all.

 

 

 

This report was posted on Ripoff Report on 03/15/2015 12:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/balance-hotel-am-blauenwald-in-badenweiler-germany-black-forest/internet/balance-hotel-am-blauenwald-in-badenweiler-germany-black-forest-marc-grninger-maria-1215906. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
4Consumer
0Employee/Owner

#6 Consumer Comment

Formal Retraction of September 24th 2015 statement / Power Places Tours DO try and frame people for extortion

AUTHOR: Fs1234 - (USA)

POSTED: Friday, November 27, 2015

I would like to formally retract my statement of September 24th 2015 where I said this was false:-

'In addition, he is friends with Power Places Tours, a company involved in framing people for extortion and also behaving abusively toward those who they insult, extort, etc. For evidence of that see here'

My contentions with Power Places Tours are in fact true. Power Places Tours do in fact frame people for extortion

There are two screenshots attached

 

One is from a J.Maw - a person Power Places Tours tried to frame for extortion

 

and 

 

Power Places Tours via a lawyer 5RB also tried framing me for extortion

a matter expanded upon here in great detail along with much evidence of abuse of those who they try and frame

which also refers to J.Maw - the one who emailed me (see screenshot)

http://www.ripoffreport.com/r/Power-Places-Tours-/Boulder-Colorado-80301/Power-Places-Tours-Power-Places-Tours-Ethics-Scandal-with-Gregg-Braden-Deposit-Payments-1214312

 

however the UK business involved confirmed that was false, an extract from a letter is here

For the avoidance of doubt, our client is not responsible for any subsequent republication of the emails in the ICANN proceedings to which you refer, or in correspondence from 5RB (with whom our client has had no communication). There is nothing in the emails which supports the allegations apparently made against you in the letter from 5RB, and in the ICANN proceedings. The seriousness of those allegations — that you "victimized, harassed and extorted businesses"  and "that you were a seasoned blackmailer' [5RB's words] contrasts starkly with the mild content of the emails. The emails lend no support to the ICANN/5RB allegations. 

(Most importantly)

"Our client has never stated that you have attempted to blackmail it or engaged in extortion towards it."  (BWB)

 

I therefore contend that Power Places Tours do in fact frame people for extortion and the evidence is clear.

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#5 Author of original report

The previous 2 rebuttals are to be disregarded

AUTHOR: - ()

POSTED: Thursday, October 15, 2015

Due to a technical problem, I made the past 2 updates by mistake and they are to be disregarded.

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#4 Author of original report

I withdraw my complaints against Power Places Tours Inc

AUTHOR: - ()

POSTED: Thursday, October 15, 2015
The complaint(s) made about Power Places Tours Inc set out above are withdrawn in their entirety, as are my more recent comments, and no reliance should be placed on them. I have since discovered that the facts on which I based my reports were in fact not true. I was the complainant. I have settled my differences with Power Places Tours. I am unable to remove my post from this site, but if there were any way to do so then I would.
 
 
Alexandra Dittmann

 

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#3 Consumer Comment

Report Update

AUTHOR: Free Spirit - (USA)

POSTED: Thursday, September 24, 2015

In this report Power Places Tours were mentioned:-

 

Here is my formal statement on the matter.

 

In the report it says 

'In addition, he is friends with Power Places Tours, a company involved in framing people for extortion and also behaving abusively toward those who they insult, extort, etc. For evidence of that see here'

 

The comment(s) made about Power Places Tours Inc set out above (as per the comment above in italics) are withdrawn in their entirety and no reliance should be placed on them. I have since discovered that the facts on which I based the comment above cannot be proven to be true. I was the complainant. I have settled my differences with Power Places Tours.  I am unable to remove reference to Power Places Tours from this particular Rip Off report, but if there were any way to do so then I would.  

 

This statement should NOT be taken to mean that the comments made about Marc Gruninger are false, as the evidence is clear and points to the contrary and instead this statement solely refers to Power Places Tours.

Mr Gruningers abusive postings are well documented in this report. Marc Gruninger never formally apologized for his abusive conduct,

However, I - Free Spirit can state that earlier in the year that Marc Gruninger and I came to a temporary private arrangement about the matter with him (not involving Power Places Tours).  

The differences with Marc Gruninger and myself are in the process of being settled more permanently and formally (including marking Rip Off Reports as satisfactoraily resolved)  - pending ongoing good behaviour on his part (namely that he continues to refrain from abuse, stalking and underhand monitoring activities) and a willingness to make amends for his poor conduct.

Free Spirit  24th September 2015

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#2 Consumer Comment

Formal Claim of Defamation being served upon Marc & Maria Gruninger @ Balance Hotel Badenweiler

AUTHOR: Spiritual Master Free Spirit - (USA)

POSTED: Thursday, June 25, 2015

I am the husband of the person who submitted this Rip Off Report and can testify Marc Gruninger has behaved recklessly with regard to the truth as well as having stalked us and made attacks on our business reputations without good cause.

 

As a result, today he and his hotel (The Balance Hotel in Badenweiler) have been served with a formal claim letter for defamation, under the provisions of the Pre Action Protocol for Defamation Claims in the UK.

 

The content of the letter is here:-

 

FREE SPIRIT (SELF REPRESENTED IN LEGAL AFFAIRS)

email address redacted

 

For Maria Gruninger, Marc Gruninger and the Balance Hotel Badenweiler,

Blauenstraße 11, 79410 Badenweiler, Germany

 

26TH June 2015

Re: Formal Claim Letter for Slander and Defamation as per the Pre-Action Protocol for Defamation Claims in the UK.

You should treat this letter as written to you under the pre-Action Protocol for Defamation claims under civil procedure system of this jurisdiction.

As I represent myself, I am legally obligated to set out my claims against you and give you 14 days to issue a formal response in which you can either make the amends suggested in order to resolve the dispute, or deny the claim – in which case it would be my intention to file claims for damages in the High Court for slander and defamation whilst requesting aggravated/exemplary damages from the Court due to the seriousness of the conduct shown by the Gruninger family in this matter and outlined in this letter of claim.

You should not do nothing. You are being sued.

You should seek specialist legal advice from a lawyer.

Name of claimant in this matter is Mr Free Spirit, operating a business at www.keystoimmortality.com

Links to offending content published by Marc Gruninger are here:-

http://www.ripoffreport.com/r/httpwwwkeystoimmortalitycom//Free-Spirit-from-wwwkeystoimmortalitycom-Free-Spirit-Blackmail-for-Hotel-Stay-Refund-1208642

and

http://paulmarshakafreespirit.blogspot.co.uk/2015/04/free-spirit-blackmail-for-hotel-stay.html

For the record - Marc Gruninger published these blogs with a malicious intent to damage my business after he did not like us writing reviews causing an estimated ball park figure loss of at least GBP 10,000 to date which can be documented to the court.

It should be noted that the public have the right to write reviews without intimidation by business owners, but in this case Marc Gruninger resorted to defamation, stalking, spying, associating with unethical companies and insulting my wife in his efforts to portray his pain and misery onto myself.

His other actions (for the record) include:-

-Making a You Tube video calling myself sick and twisted whilst hurling insults at my wife. There is proof of this as well as a sound recording of the words spoken by Mr Gruninger, should he deny the allegations in Court, this file would be presented to the Court for review.

-This video was then posted onto the Balance Hotel Facebook Business Page whilst Mr Gruninger wrote insulting and defamatory content in front of their public following.

-In my opinion, Marc Gruninger has an alcohol problem as well as issues with abusive behaviour and I would ask any Court to order a full mental health evaluation as well as access to medical reports from his doctor.

-It is also noted that there is much additional evidence of defamation, insults, lies and malicious behaviour in the form of email logs as well as testimony that Marc Gruninger has made to a third party – namely Theresa Weiss.

-Some of these claims label me as delusional, mindless, malicious, ‘a small time crook and fraudster’, a charlatan, a fraud and worse. There are many screenshots of these statements which show that Marc Gruninger has shown a reckless disregard for the truth. Marc Gruninger also admitted being emotional and not objective in some of his statements and are documented as ‘rants’ containing insulting, sarcastic and rude statements.

-Marc Gruninger also published a blog on a site run by Gregory Evans, which labelled me as a cybercriminal. He also posted videos insulting my wife across numerous Austrian run websites.

-Marc Gruninger also attempted to extort Eur 400 from us via his lawyer, in which we were threatened with court penalty of Eur 5,100 if we did not pay.

To avoid further claims for defamation Marc Gruninger and the Balance Hotel Badenweiler – within 14 days - are required to:-

1 -Remove all offending content from the internet as documented in this letter.

2 -Make a sensible offer of damages to Free Spirit for loss of income. It should be noted that money is being claimed specifically in relation to lost income due to Mr Gruninger’s behaviour and not to remove any content or review

This payment would be made as a donation to Keys to Immortality to the Paypal account (redacted for privacy) as a gesture of apology for the damage caused by the reckless making of insultative statements.

A suggested amount is GBP 5,000, which is a generous offer given that the documented damages are greater and shows that I am willing to offer compromise – something that I am legally required to do before filing formal claims with the Court.

Marc Gruninger and the Hotel Management may want to consider that exemplary damages can be for a much greater amount – along with the cost of legal fees, which I would ask the Court to order Mr Gruninger to pay.

3 - Unreservedly and sincerely apologize for the conduct mentioned in this letter. This apology will be accepted as a statement beneath any posting that cannot be removed, such as a Rip Off Report.

4 – Upon the completion of 1-3 (to Free Spirit’s satisfaction) as a separate, voluntary and additional act of goodwill – Free Spirit will remove his disclosures about Marc Gruninger from the internet and mark his complaints against the Hotel simply as ‘resolved privately’. If there are any reviews, they would be removed in the spirit of goodwill.

Free Spirit will then formally release Maria and Marc Gruninger, along with the family business Balance Hotel from any further legal liabilities in any respect. Naturally, Marc Gruninger would then agree to discontinue stalking, tracking and other questionable activities which he has been discovered doing.

There would then be a proper closure and full forgiveness on both sides.

Should the Balance Hotel and the Gruninger family find this proposal not acceptable, they are instead required to file a formal legal response, in English, and within 14 days.

Naturally you should seek specialist legal advice, but this represents a good and constructive Offer and incentive to resolve disputes out of court. The level of wrongdoing will otherwise justify a significant award of damages to compensate Free Spirit and Keys to Immortality.Com for the egregious, insulting, defamatory and malicious conduct displayed by Marc Gruninger and his mother Maria Gruninger - who is ultimately fully responsible for all claims and liabilities with regard to her hotel – regardless of her secondary role in the defamation campaign embarked on by Marc Gruninger.

For the legal record, Maria Gruninger was made aware of the concerns, given that she is the owner of the hotel and instead was noted to have responded with insults. She was also informed of her son Marc’s egegrious conduct and chose not to take action, except to threaten ‘prosecutors’ and other similar things. For the record and for the Court – it should be noted that several attempts to resolve the matter with the Gruningers informally simply resulted in further malicious defamation on behalf of Marc Gruninger, the entiriety of which is detailed above.

If you do not exhibit a constructive approach to this claim, the consequences are stark. Claims for darnages, including aggravated and exemplary damages and injunctions for libel and harassment will be brought against you in England and Wales, and enforced and registered internationally as appropriate. These claims may be filed toward the Hotel or any or all of the individuals named.

You should be under no illusions that modern English civil procedure allows for service internationally by electronic means and orders to internationally trace and freeze relevant assets including monies held in bank accounts, property and business assets owned by the Gruninger family to prevent it being dispersed prior to a damages order.

You may also be summoned to appear in the High Court in London to answer for your conduct and should you lose, significant damages (and costs) would be awarded against you for malicious defamation. The Court should also note that the Hotel is an asset owned by the Gruninger family and an asset that could be subjected to an international Court Order.

Aggravated, special and exemplary damages would also be requested given the damage inflicted upon the business of Free Spirit by the offending party Mr Marc Gruninger, and it would be shown to the Court beyond doubt that Marc’s motivation and conduct in this matter was dishonourable, respect-less, egegrious, motivated by pure malice and distaste for the work of Free Spirit. It would also be noted that Marc Gruningers conduct inflicted considerable emotional distress to the wife of Free Spirit after she was insulted and harassed by Marc Gruninger on several documented occasions.

It would also be shown that these behaviours were condoned and encouraged by the owner of the hotel - Maria Gruninger – even though she was informed by email on several occasions about the gravity of the situation she did nothing to stop the behaviour.

It should be noted that other businesses that behaved similarly, ultimately settled on very unfavourable terms – albeit privately -  in lieu of an expensive court process.

I look forward to hearing from you as soon as possible and in any event within the pre-action protocol response period of 14 days

Kind Regards

Free Spirit

www.keystoimmortality.com

Self-Represented in Legal Affairs

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#1 Consumer Comment

Evidence against Marc and Maria Gruninger

AUTHOR: Anon - (USA)

POSTED: Monday, May 18, 2015

I am the husband of my wife and can testfiy that Mr Marc Gruninger  and his mother did in fact insult my wife and I on several occasions.

Here is the evidence:-

 

Marc Gruninger (marcgruninger@me.com)
   
19/01/2015
 
 
To: rawvegan@hotmail.com
marcgruninger@me.com
 
 
 
Free Mindless Spirit -
 
I’m shaking my head as I’m receiving ( I am the Balance Hotel’s owners son, and manage the Hotels FB page..) yet another review almost three years after I had an email exchange with you. Make a long story, short: Think about removing that review ( which isn’t really based on true facts but merely your perception of what you think happened..). It really baffles me that YOU, a self-proclaimed ‘spiritual teacher’, can hold on to so much misery and anger - for years, and years.
 
 
and
 
 
Hello Mrs. Dittmann
 
About your mail, you can only shake your head, that's sick what you publish here for the second time. Who are you doing this anyway? How can you say, I would have asked with a grin on his face to see if your "Free Spirit" was probably angry? About him we have not even spoken, as you have approached your complaint to me. I knew immediately what you achieve with it and apparently try this everywhere you quartered themselves. You're wasting your time trying to get people to attack unnecessarily because of their own dissatisfaction and that is unfortunate. It also does not correspond to the truth that you have € 1.00 reduction at the spa but 2,00 € per person and can be detected! The tax will be levied in all resorts. Each guest receives numerous discounts and free trips on public transport. A further untruth is your assertion that I had adopted you ridiculous 5.00 € for the dessert that you would not have taken. The truth is that you get a very nice dessert and this has given you tasted wonderful!
To remind you it was € 20.00 which I have deducted from the bill Mrs. Dittmann. I will charge you no breakfast, you forgot that too? I should not have to do but I did it.
 
I'll give you some good advice. Start by cleaning up with themselves, not constantly criticize others for something that's not happened.
 
Sincerely
Maria Grüninger
 
 
and Mr Gruninger did also post insulting commentary on his Hotel Business Page where he insulted us in front of many others.
 
see screenshots attached
 
In addition, he is friends with Power Places Tours, a company involved in framing people for extortion and also behaving abusively toward those who they insult, extort, etc. For evidence of that see here.
 
 
He tried to help them have me put in jail by falsely claiming extortion and stating elsewhere on rip off report that I was  delusional liar and a small time crook. For evidence of that - see the screenshots..
 
 
 
 
 
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