ED Magedson – Founder
Balla Bracelets1550 E Washington Ave Ste 1 Des Moines, IA 50316-2 West Des Moines, Iowa United States of America
On January 1, 2013 I placed an order for a bracelet from ballabracelets.com via an offer I received from Facebook.
received the bracelet and it was missing a stone. I promptly emailed customer
service (firstname.lastname@example.org) telling them about this and asking how
I should proceed. I received an email back from the server saying that
"delivery to the following recipient failed permanently". I then
emailed email@example.com about my issue. I received an automated
response that said: Your request (#678) has been received and is being reviewed
by our support staff. To
add additional comments, reply to this email or click the link below: http://ballabracelets.zendesk.com/tickets/678
sent the bracelet back asking for a refund. I sent it back in the alloted
amount of time (30 days). I sent it USPS delivery confirmation. The bracelet
was received on Jan 28 @ 9:00.
2 days I had not received any correspondence from them regarding my refund, nor
had I received a credit on my credit card.
also went to their Facebook page on 1/30 and made a comment hoping to receive a
response there. I did not. I also commented on someone else's post who had
posted about their bracelet missing stones- I commented that I had made a
complaint with my credit card company because of not receiving a refund or a
I am fililng a complaint here and I also filed a complaint with the Better Business Bureau
This report was posted on Ripoff Report on 02/02/2013 09:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/balla-bracelets/west-des-moines-iowa-50316/balla-bracelets-ballabraceletscom-never-gave-me-a-refund-no-response-to-many-attempts-to-1008047. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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