Bank Of America/ Smart Step Insurance Company Deducting $20. @ month from my checking a/c and say they don't know the reason Charlotte North Carolina

When reconciling my bank statement, I noticed there was a $20. deduction from my checking a/c that I did not authorize. When checking closer, this started in June 2008 and continued each month through December 2008. When I called the bank to check this - no one would tell me why this was being done. I called the phone number listed on my bank statement (866-879-0179) listed beside the $20. deduction as "Smart Step". The woman in-
formed me that an "investigation" would have to be conducted which would take 7-10 working days. After that time I would be notified by mail of their findings.

I checked all of my bank records and once again called the toll free number which appeared beside the $20. deduction. I asked the representative what company had drafted the money from my account and why. She was unable to answer my questions and instructed me to wait for the answer by mail.

I then went to Bank of America personally and spoke with an associate regarding the draft. She also called the toll free number from my bank statement but was unable to find anything out. Nobody knows anything.

Jerry
Albemarle,, North Carolina
U.S.A.