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Report: #394240

Complaint Review: Bank Of America - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Cape Coral Florida
  • Author Confirmed What's this?
  • Why?
  • Bank Of America www.bankofamerica.com Nationwide U.S.A.

Bank Of America $1006.75 missing and I am getting a run around Fort Myers Nationwide

*Consumer Suggestion: suggestion

*Consumer Suggestion: That sucks. If I were you...

*Consumer Comment: Suggestion

Show customers why they should trust your business over your competitors...

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The story starts on 11/20/2008. I made my payroll deposit as I have always done at the ATM at Bank of America located on Winkler Ave. in Fort Myers Florida.

My account was in good standing by $1.49, the deposit amount was $1006.75 and $100.00 was made available to me and I continued my day as normal purchasing fuel and lunch in the early afternoon, until I attempted to make a purchase with my debit card later in the day and it came back denied. I figured that I must have demagnetized my card somehow and thought no big deal. I called Bank of America customer service and they told me my account has been closed. I became instantly irritated with this situation and began demanding answers, customer service redirected me to the risk dept. and I continued my interrogation trying to find out what is going on.

The woman I was speaking to told me that my account was being frozen due to check fraud from another bank, I lost my cool at this point and the risk dept. hung up on me. I immediately checked for any active warrants for check fraud in my name, but as I thought there was none! I called the other bank in question and they said they did not know where B. of A. was getting their information from and there is no legal action against me, I thanked them for helping me in this matter.

The next day I called B. of A. and attempted the exact same questions again and I was told it was because of NSF charges from another bank. They also told me that my account is frozen and will be closed on 12/9/08 and I will receive a check for the positive balance on my account 10-15 business days after closure. This is entirely unacceptable and I felt my questions have not been answered.

Later that afternoon I attempted to speak with another person regarding my account and I was told my account was frozen because my payroll check "looked funny" and they were unable to deposit $1006.75, I went to my employer to consult them about my check at this time and I was told by the personnel manager, who spoke to our payroll manager, that the check was good.

The next day I had calmed down some and I called B. of A. again and I was told by their risk dept. that the ATM where I claimed to have deposited my check was reviewed and THERE IS NO CHECK! I told them that I have a recipt for the deposit and a picture of the check printed on it. I was told that does not matter. Because of Bank of America I now have a negitive balance on my account and $1006.75 missing.

Someone please help me!

Christian
Cape Coral, Florida
U.S.A.

This report was posted on Ripoff Report on 11/23/2008 03:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bank-of-america/nationwide/bank-of-america-100675-missing-and-i-am-getting-a-run-around-fort-myers-nationwide-394240. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Consumer Suggestion

suggestion

AUTHOR: Leisa - (U.S.A.)

POSTED: Monday, November 24, 2008

call Bank of America customer service...Ask to speak with someone in the Regulation E department...This department handles all inquiries or problems with atm deposits and withdrawals or purchase made with a debit card...when you get with someone in the Reg E area, explain the situation and ask them if they can "provisionally" credit your account for the amount of the missing deposit...what this means is, the bank credits your account and allows you to use the money until the Regulation E investigation is complete..(sometimes this investigation can take up to 45 days).....you have to remember though, that this is just a "provisional" credit allowing you to use the money. If at the end of the 45 days the bank still cannot locate the check, they can deduct whatever they "provisionally" credit back out of your account....However, in that amount of time, you would be able to contact your employer and have them provide you a copy of the cashed check (provided its cleared their account) and then you would have the proof that you need that you did indeed deposit the check and any NSF fees or whatever kind of fees you may have incurred would be the responsibility of Bank of America....hope this helps

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#2 Consumer Suggestion

That sucks. If I were you...

AUTHOR: J G Shrugged - (U.S.A.)

POSTED: Sunday, November 23, 2008

I would tell your employer that B of A lost your check, have them stop payment on it, and issue you a new one. Then pay off whatever B of A is owed, and open an account elsewhere.

Now if you check has been cashed, get a copy ASAP and take it to your branch.


And also, I would look into direct deposit.

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#1 Consumer Comment

Suggestion

AUTHOR: Ken - (U.S.A.)

POSTED: Sunday, November 23, 2008

Ask your employer to put a stop payment on the check, and reissue it.

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