Bankers Warrantt Group, Centricity Bankers Warranty Group Misrepresentation of product, customer service giving false info, money taken but no profit received Nationwide

On Monday, May 14th, 2018, I reported an insurance claim on my iPhone X at the Verizon store on base at Eglin. It fell on concrete and the entire back is shattered. Mind you, when I first set up my new Verizon account, I pain (in a full amount) for insurance through this company because they offered a good military discount. Had I known at the time that I wouldn’t be able to use my insurance I would have stayed away from this company. That day the customer service associate from this insurance company informed me that I would receive my new phone in the mail within 2-3 business days, but first i had to pay the 150$ dedictable and they would place a 1,000$ (and some change) on hold with my bank account until I sent back my cracked iPhone X. He assured me I would receive it within those days because I explained to him that I was moving across the country the following Monday for a military move. Here it is Saturday, May 19th, and still no phone. I spent the entire day yesterday (THE ENTIRE DAY) on the phone with this company. I got the run-around all day. I was promised a call back, never received it. These "customer service reps” would go ask their supervisor what to do about the situation but every time I asked to speak with a supervisor there wasn’t one there? Ultimately, after about 4 different customer service reps (throughout a 12 hour time span, each a 30 minute phone call and each one telling me "no supervisor is in at this time), I was informed that they did not have a tracking number and could not tell me where this 1,000$ phone was, and that they could not reimburse me the 1,000$ And 150$ to my bank account. I am highly frustrated and disappointed in this company. I do NOT recommend anyone to use them for insurance.