Complaint Review: Barnes & Noble
Barnes & Noble Defective NOOK Color, B&N won't replace Internet
*Consumer Comment: Nook Color had issues from day one
*General Comment: WARRANTY COVERAGE
I took it into the store for help 3 times, and called their customer support 2 times. I also e-mailed them.
In all instances, the person dealing with me had me deregister and reregister my Nook, and then do a Factory Reset.
I had purchased apps for the Nook. Some of them downloaded, some of them would not download. After the factory resets, at least 2 of the apps I had that did work prior to the reset would no longer work. Because I was past the warranty period, they only offered to let me purchased one at a reduced price. This would have been ok if I had caused the problem, but B&N determined that my Nook was defective.
At first I only requested a refund for the apps that would no longer work, but they kept telling me they didn't fully understand the issue, and I needed to call customer support AGAIN. I finally ran out of patience, and said I wanted a new unit, since the defect was not caused by me. They have since stopped communicating with me.
This report was posted on Ripoff Report on 12/17/2012 12:41 AM and is a permanent record located here: http://www.ripoffreport.com/reports/barnes-noble/internet/barnes-noble-defective-nook-color-bn-wont-replace-internet-983099. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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