Bay Shore Mower Broke My Mower, Attitude with NO Customer Service Bay Shore, New York

Brought our mower in for basic start of the season servicing. Paid $200+, took over a week to "repair". When received back, the mower hadn't been test started. Put gasoline in and it leaked right out of the bottom. Called for a pick-up, was told we'd be charged $75 for that. Instead brought gas leaking mower back in our own car. Serviceman reports that a piece of the carburetor had not been put back in correctly by them. When asking their secretary what they would do to make right on this for long-term customers with history using their service, given an attitude and directed to the owner. The owner says it's their policy just to fix it. So their idea of making right on wasting our time, a $200+ service that broke a mower working fine, gas leaked on lawn and car, and 5 gallons of lost gas is: To fix what THEY broke.

Well our policy is to never do business with them again, and I encourage you all to do the same.