Report: #544403

Complaint Review: bbg luxembourg

  • Submitted: Wed, December 23, 2009
  • Updated: Wed, December 23, 2009
  • Reported By: Elize — Kempton Park Other South Africa
  • bbg luxembourg

    Frankfurt, Select State/Province

bbg luxembourg BBG Communications Exceptional High telephone cost from Germany to Inverness Scotland Frankfurt, Germany

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I had bad experience from BBG Luxembourg (BBG Communications).  I was on Frankfurt Airport on 12 December 18h30, had a World Call Card (10 Euros), but it did not work with the payphones (T-Mobile) on the airport, did not want to accept my code for authorisation on the card. I have made a call to my friend in Scotland with my credit card; the lady did not disclose the cost to me.  My friends phone went to voice mail as he was not available and I hung up. The call was not even 2 seconds.  I received a SMS from my bank for the cost of R325.00 (30 Euros) and when I have checked my credit card statement I have noticed that I have been debited yesterday (22/12/2009) with R7.00 and again today with a further R325.00. This is ridiculous to pay this kind of money for a call that was not even made. This is even more expensive than opening up your cell phone for international call roaming. If I look at all the complaints against this company, I am surprised that nobody has done something to the company as this is a total rip-off of uninformed tourists. Surely one can be warned about the high cost before making the call.  I will never make use of their services again.

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