Report: #927824

Complaint Review: BBV Discount Movies

  • Submitted: Wed, August 15, 2012
  • Updated: Sun, August 19, 2012
  • Reported By: JPB — Park City Utah United States of America
  • BBV Discount Movies
    Boca Raton, FL. 33481 - 0365
    Internet
    United States of America

BBV Discount Movies Best Brand Values Checkout ripoff with monthly membership charge attached Internet

*Consumer Comment: BBV Discount Movie Involuntary Membership

*UPDATE Employee: DiscountMovieSale membership

Show customers why they should trust your business over your competitors...

You are "offered" a supposed trial membership at checkout which results in a $5 savings as well as a $9.95 monthly charge. Do not buy from these guys unless it is paypal, and DO NOT give them you credit card. good luck getting any consideration from these guys. BUYER BEWARE!!
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This report was posted on Ripoff Report on 08/15/2012 03:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/bbv-discount-movies/internet/bbv-discount-movies-best-brand-values-checkout-ripoff-with-monthly-membership-charge-attac-927824. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 Consumer Comment

BBV Discount Movie Involuntary Membership

AUTHOR: JCvP - ()

I purchased a DVD from this company over a year ago. A charge of $19.95 began appearing on my credit card in April 2012. I called and was told it was for a membership I signed up for, which is NOT the case. I was billed a total of 13 times for $19.95. During that time I received NO communication from this company and NO benefits. I finally reached a call center in India this evening and was promised a refund of two of those 13 months and a cancelled membership. FRAUD plain and simple. I am forwarding this to our Attorney General, asking for a chargeback from my credit card company, and will cooperate with any class action suit initiated against this scam. A GOOD ENDORSEMENT FOR PAYPAL so they can't charge your credit card without authorization.

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#2 UPDATE Employee

DiscountMovieSale membership

AUTHOR: BBV Support Team - (United States of America)

Hello, I'm Jack from the DiscountMovieSale Support team.

We take all comments about our products and services very seriously.

Please note that our membership program is optional and there is no obligation to join in order to purchase any of the products we offer. Also, there is no automatic sign up during your shopping experience with us. In order to become a member, you must first agree to the terms and conditions of our offer, which are clearly shown to you before you make a purchase.

Additionally, having a membership entitles you to exclusive money-saving benefits such as Free Shipping on your first order, $5 off the first in-stock item you order as a new member, up to 30% off regular product prices each time you shop, extra discounts every month and much more. Plus, you have access to DVDs, books, music, video games, posters, vitamins and more, all at deeply discounted prices. Also, you are free to cancel your membership at anytime, at no cost to you.

Your satisfaction is very important to us and we strive to offer products and services that our customers value. We ask that you contact our Support Team either by telephone or by submitting a support ticket so that we can help resolve any issue you may have with our products or services.

To contact us, please visit http://www.DiscountMovieSale.com/support/

We also invite you to see what other customers are saying about our services, please visit our Testimonials page at: http://www.DiscountMovieSale.com/store/testimonials.aspx

Sincerely,
DiscountMovieSale.com
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