BBVA Compass credit card This bank Took auto pay offline without any notification and assessed late fees Aurora Colorado,

BBVA VISA credit card department took their autopay feature offline from their website without any customer notification to me what so ever.

They are reluctant to admit this is THEIR error which has financially victimized me.

in July 2018 the bank credit card division assessed a late fee of $14 and then in August assessed another late fee of $28. Then in September the $14 late fee was credited back without interest accrued on it. They also reported this to the credit bureau That I was 2 months late with payments.  They also pulled a $1,000 from my line of credit. 

Once I found out about this issue I made the requested payments and then had to resort to the checking account’s bill pay to set up payments so they would not be late.

i tried to contact them for a resolution and they said they could not put in a ticket for their errors because they had no record or account notes from the first representative however she did verify that autopay had been pulled offline. The second  Representative also verified it with their IT department. I then requested to speak with a member of management and spoke with Ricardo who put a ticket in for review and resolution.

i didn’t hear from them and saw no adjustments made to my account .

i next filed a complaint with the Consumer Financial Protection Burea who contacted them right away with my complaint. At first they had until September 22nd to reply and then they requested another 60 days for this problem that they caused. 

I do not recommend this bank and certainly not their credit card. 

i will be closing BBVA checking account by the first of November and returning to First Bank who has much better service.

I will transfer this credit card once I get justice from them and NEVER use it again!

If anyone out there is considering their promos to open an account and get a bonus on their checking account I will tell you I had a problem with that too and did not get the $150.

There are other better banks or credit unions to provide financial service.