• Report: #835242
Complaint Review:

Beckett Media

  • Submitted: Tue, February 07, 2012
  • Updated: Tue, February 07, 2012

  • Reported By: lpeters82 — Platteville Wisconsin United States of America
Beckett Media
Internet United States of America

Beckett Media, Beckett.com Auto-Renew Error Internet

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I signed up for a one month online subscription.  This wasn't my first time subscribing and I immediately turned off the auto-renew feature, or thought that I had.  After my one month, I didn't log back for eight months.  Then a few days ago I randomly log back and find out that the auto-renew feature hasn't been disabled.  Without any email or other documentation I find to my surprise that I've been charged for $248 of unused subscription time. 

I immediately call the misnamed "customer support" and explain the situation to them.  I'm told in broken English that they are not authorized to refund any subscriptions.  I explain that I've never even logged into my account for eight months to which the representative replies, "you logged in today".  I ask to speak to a supervisor and I'm transferred to a voice mailbox.  As of today, I have not received a call back.  I have also emailed support and likewise have not received any call back.

Needless to say they have lost me as a current and future customer.  I will also post everywhere possible warning others of this fraudulent, mismanaged company.

Avoid Beckett.com!!!  Instead, make use of free online alternatives.

This report was posted on Ripoff Report on 02/07/2012 10:02 AM and is a permanent record located here: http://www.ripoffreport.com/reports/beckett-media/internet/beckett-media-beckettcom-auto-renew-error-internet-835242. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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