Bedbathstore.com Horrible Customer service Lynbrook, New York

I purchased a shower stall curtain from the Bedbathstore and received my order fine. I then received another package from them with my name and address on the outside of the box but inside were drapery panels and a packing list for a person in Los Angeles, Calif.  I live in Florida. 

I contacted via email customer service at Bedbath store and asked them what they wanted me to do with this package.  They asked that I set it back out for UPS to pickup .  I did that and after 3 days and many e-mails later the package was still there. 

Meanwhile I contacted via email address found on the packing list the person whom the package was intended for and she was NOT ever told of this problem.  She contacted customer service and they hung up on her!!

I now find out that they have been trying to retreive the package from Calif instead of me in Florida.  The last e mail they want ME take the box to UPS.  Are you kidding me???!!!  I didn't get a Thanks or anything just do this do that!! 

Here's my attempts: I have edited actual order numbers and e address, names  for privacy

Monday, June 13, 2011 9:46 AM

Please refuse the delivery  - You can bring it to the UPS Store, drop box, or hand it to the driver.
 
 Regards,
Emmalyn
BedBathStore.com
Customer Service

From: S & H Sent: Thursday, June 09, 2011 7:32 PM
To: Emmalyn@bedbathstore.com
Subject: Re: wrong order shipped to me
 
it's been out there 2 days now, I am bringing it in end of Friday and that'll be it. I've done enough to resolve this. Susan


----- Original Message -----

From: emmalyn

To: 'S & H'

Sent: Tuesday, June 07, 2011 11:57 AM

Subject: RE: wrong order shipped to me

Please have the order ready for pickup at your house where UPS left it.
 
Regards,
Emmalyn
BedBathStore.com
Customer Service

From: S & H
Sent: Monday, June 06, 2011 8:05 PM
To: Emmalyn@bedbathstore.com
Subject: Re: wrong order shipped to me
 

to late it was addressed to me so opened it only to find it's not mine.  Do you want to come and pick it up? you can send proper label and I'll set it out for UPS otherwise...I work so can not get it there myself. Let me know!  Susan 


----- Original Message -----

From: emmalyn

Sent: Monday, June 06, 2011 5:36 PM

Subject: RE: wrong order shipped to me

Please refuse the delivery.
 
Regards,
Emmalyn
BedBathStore.com
Customer Service

From: S & H
Sent: Monday, June 06, 2011 5:16 PM
To: customerservice@bedbathstore.com
Subject: wrong order shipped to me
Importance: High
 

Ref XXXXXX.... 5 pcs cortyd48 X 63-f

I received a package today that had my name on the outside of the box and my address but inside the order was supposed to go to a L. M. in Los Angeles Calif. 

I live in Sarasota, Florida and had received my order last Friday which was Ref XXXXXX  order no XXXXXX  So what do you want me to do with these now? 

Thanks, Susan