beddefence reacurring charges doesnt appear Nationwide

My mother ordered beddefence to try it texas is really big on bedbugs so she wanted to protect us  they had a special just pay shipping order came it doesnt do anything at all so she didntbthink anything about it she was checking her account on her card had a 58.00 charge called a woman to dispute who was trying to talk me out of the refund with other offers said no just want my money back she then changed how she spoke to me saying that in order to get a refund we had to pay to send it bsck then pay 20 percent b to put back on shelf I said you didnt ship anything but free offer she said it didnt matter very rude and hard to deal with