Belkin Wemo wemo.com abandoned by product support other California

had working products. worked with their native app, Amazon Echo & Google Home device apps also. Just prior to Xmas 2017 they spontaneously dropped off the network. so I reinstalled devices and apps per their online guidance by factory resetting and reinstalling clean. Native app restored properly, Amazon Echo restored properly, by linkage to Google Home was now broken.

Called in trouble ticket, 1st line tech support was unable to fix using their scripts, they escalated to 2nd tier-sr tech. 2 sr techs assigned failed to ever contact me. finally, the 3rd sr tech contacted me and also was unable to fix by his methods. he says he will assign to sustaining engineering and they will contact me within 24/48 biz hours -- never happened. Contacted 2nd tier a 4th time, they said they would re-escalate to sustaining engineering and this tech would "own" my issue. That tech nor whomever he "escalated" it too ever called back

That was on Feb 21 nearly 45 days after 1st trouble report. Today Mar 5, I called again to trace the ticket. Tech was surprised no one had called me back, since their notes showed it was again re-escalated to sustaining engineering on Feb 28. so weeks go by on a 24-48 hr promise without action. I have now attempted various contact methods at Wemo, phone calls to their support team, emails to their support teams, DM's on Twitter and Facebook accounts, public gripes about poor service on the social media accounts, and ALL result in sincere sounding apologies and "we understand your frustration" but ZERO actual support or anything resembling that @WEMOcares.

Google Home support (whom I also contacted trying to triage the issue) shows it failing when Wemo denies recognizing the network the devices are physically sitting on, it throws a wemo web page error at , oauth.xwemo.com:8443 saying that "the network is unrecognized, please enter the SSID and a MAC address of one of the WEMO devices". Then that error screen loops forever, no matter which correct values you enter, and without any way to escape it. WEMO support takes all this info and "enters" it into their support notes but apparently is either technically unable to fix it or are just indifferent to trying to support their customers.

coming up on 60 days of looping through Wemo's support infrastructure's insulation. 1st tier can't directly put you in contact with 2nd tier, 2nd tier can't directly put you in contact with sustaining engineering, sustaining engineering never replies nor answers their phones, anyone that should have the power to cause things to happen at Wemo is effectively hidden from all view and any public or managerial oversight. It is essentially a black hole where squawks about their products are left to rot and be given up on by the customer.