Ben And Jerry's Scoop Shop B&J Cancels Child's Bday Party with no Explanation Phoenix Arizona

I know I am a little late in chiming in, but your rebuttal really annoyed me.  First off, I have little respect for a business owner that calls a customer "trash".  You could have given your side without resorting to childish insults. Secondly, NO the BBB did not "rule" in your favor.  You obviously do NOT understand how the BBB works.  In order for them to label a complaint as "resolved", all that has to happen is for the business to acknowledge the customer's complaint.  There does not have to be any resolution, i.e. where the business tries to make a goodwill gesture and the customer accepts.  The BBB is a worthless entity, any business can buy a good rating with them.  People seem to think that the BBB is some sort of legal organization that can make decisions and rulings on consumer complaints. Not true. I don't know if you are just IGNORANT to that fact or are hoping that people reading this are. Either way, hope that helps you future going.

This Ben and Jerry's is awesome.  The group of mothers and kids should have to pay the financial burden they created when they visited this shop in Phoenix multiple times and did not pay their financial obligations.  I love B&J.

Ms Bollocks is your typical wants-everything-for-free trash. I cannot tell you the number of times she booked and brought in her mothers' group of 1-3 year olds into our store, made an unbelievable mess and purchased next-to-nothing.

She attempted to extort us to pay for multiple items including invitations as well as the party itself by threatening us- "my husband is a lawyer," blah blah blah.

We apologized, there were issues way beyond our control- the store was in the process of being closed, only we could not reveal those facts due to legal issues (at the time), AND there was never a signed contract nor a deposit (which is what is required for us to reserve a party), we get dozens of requests from people (like her) who never follow-through and we'd be broke if we booked parties and caterings without contracts and deposits.

We offered to host the party at another store not more than 7 miles from the original location along with other SIGNIFICANT concessions- she refused.

She filed a claim (and appeals) with the BBB, they repeatedly ruled in our favor- check it out:

http://central-northern-western-arizona.bbb.org/WWWRoot/Report.aspx?site=30&bbb=1126&firm=97008034

"Resolved"- which in this case means they ruled in our favor, despite the fact that we are not BBB members, I felt the need to defend ourselves against this evil, greedy, dishonest woman who's self-professed claim to fame is that she is married to a lawyer.

We are happy to give dozens of references of people for who me have done multiple events for over the past three years- hers is the only complaint which we have EVER had.