• Report: #96832
Complaint Review:

Berkeley Premium Nutraceuticals Inc. - Wagner Nutraceuticals

  • Submitted: Mon, June 28, 2004
  • Updated: Mon, June 28, 2004

  • Reported By:Eau Claire Wisconsin
Berkeley Premium Nutraceuticals Inc. - Wagner Nutraceuticals
www.rogisen.com Internet U.S.A.
  • Phone: 866-834-1715
  • Web:
  • Category: Eye Care

Berkeley Premium Nutraceuticals Inc. - Wagner Nutraceuticals ripoff Unauthorized withdrawal of funds from my bank account for an unauthorized automatic ordering of Rogisen. Only asked for free sample. Cincinnati, Ohio & Internet *EDitor's Suggestions on how to get your money back into your bank account!

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My husband's grandmother suffers from macular degeneration. I saw a comercial on tv for Rogisen, a vitamin/herbal supplement that could improve her eye sight. Rogisen offers a free 30 day sample cycle for the shipping cost of $4.50.

I figured, $4.50 is not a big financial loss to see if there is something that could improve her quality of life since she is near blindness due to her condition. So I ordered it and had it shipped to her residence. My checking account was billed in three seperate amounts for the total of $4.50, which was odd within itself, about 3 weeks after I had placed the order.

About 7 weeks after the sample was ordered she finally recieved it. A few days later (6/27/04) my checking account had an unauthorized withdrawl in the amount of $65.50. When I called about the charge the representative ("Angel") said it was for auto-shipping of Rogisen.

I told her I only ordered a sample that just arrived a few days ago and NEVER authorized any regular ordering of Rogisen or any other withdrawls from my bank account. I never recieved a warning that they were going to start a regular shippment nor a reciept for the charge, neither of which were authorized anyway.

So the representative said she can cancel my "subscription to Managed Care Direct" but for the $65.50 I would not recieve a refund. I never enrolled in that program, and the charge for that is supposed to be $70.00 as listed on the website anyway. I thought I had read the fine print carefully, but the placement of the disclaimer of an auto-enrollment is in an area that are perceived to be in conjunction with a regular ordering of the product (placed underneath a 90 day and 12 month order option and also appears as an option to order with or without).

Why would I want to enroll in this program for automatic ordering when I don't know if the product works for her? Isn't that the point of a sample? Why also would they not notify me of when this order is going to take place or give me any documentation of reciept of sale or service?

Even IF I did know of this auto-ordering, how could I cancel when I don't even know when they are planning to ship it? I wish I had found this website, with almost 1,000 complaints in conjunction with Berkeley/Askenzyte (parent company) before I had done this. 20/20 hindsight.

Eau Claire, Wisconsin

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish you file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 # , and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/comptroller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

Don't let them get away with it.
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This report was posted on Ripoff Report on 06/28/2004 04:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/berkeley-premium-nutraceuticals-inc-wagner-nutraceuticals/internet/berkeley-premium-nutraceuticals-inc-wagner-nutraceuticals-ripoff-unauthorized-withdrawa-96832. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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