• Report: #786320
Complaint Review:


  • Submitted: Sat, October 08, 2011
  • Updated: Sat, October 08, 2011

  • Reported By: Cruisers — Hackettstown New Jersey United States of America
Jericho, New York United States of America

BerkelyCare Stonebrdige Casulalty BerkelyCare aka Stonebridge aka Aon aka Affinity sells Bogus Insurance Jericho, New York

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This is suppose to be Travel Protection and we purchased the Travel Protection through NCL with an NCL Crusie Consultant explaining this a Celebratory Cruise since my surgery some 4 1/2 wks prior.

The NCL Cruise Consultant ask other medical questions as well and we talked for well over an hour.

The policy I eventually reveived states we should have been reimbursed 100% without this Clause but we never received this until we asked for the paperwork when we called Cassandra to file to cancel.

I had to have emergency surgery 2 days pre cruise and we had to cancel only to find there was a Pre-Existing Clause voiding me and my husband from ever using this insurance and we lost the $2246.16.

The BerkelyCare site is only a summary of their services and does not make mention of this Pre-Existing Clause nor would I ever think to ask.

If this was so clear cut, then why did it take Berkely from April til June 20th to decide that this was factored under the Pre-Existing Clause. My Specialist specifically documented that on their Claim Form that the first surgery of December 2010, failed, and that I needed Emergency Surgery.

This report was posted on Ripoff Report on 10/08/2011 07:50 AM and is a permanent record located here: http://www.ripoffreport.com/reports/berkelycare/jericho-new-york-11753/berkelycare-stonebrdige-casulalty-berkelycare-aka-stonebridge-aka-aon-aka-affinity-sells-b-786320. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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