• Report: #783084
Complaint Review:

Best Bath Systems, Inc.

  • Submitted: Thu, September 29, 2011
  • Updated: Wed, October 05, 2011

  • Reported By: Bob — Buffalo New York United States of America
Best Bath Systems, Inc.
723 Garber Street Caldwell, Idaho United States of America

Best Bath Systems, Inc. Unscrupulous Company Caldwell, Idaho

*Consumer Comment: Best Bath client service

*Author of original report: UPDATE

*UPDATE Employee: Surface Magic short on facts

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This is Surface Magic of Buffalo NY. We were contacted last fall by this company to do work locally. This company is an out of state company. They were doing work in the Buffalo NY area. University of Buffalo Amherst campus for a new dorm. Their was 2 parts to this job. The first was repairing cracked outer rims of the new shower units. Which we got paid for. However, after they played their game. They agreed on a price before beginning the project. Then when they are happy and satisfied and the job is completed.

They try to renig and offer a lower amount then agreed upon to pay. So they were making it hard to get paid. The second part was much harder, more time consuming and allot more units. I had to repair 139 units. Which when we were done their was actually over 140 units plus 1 bathtub. That we didn't even add on. Our hourly rate is $100. We worked 70 hours a week for 5 accumulative straight weeks. The per unit of $100 was much lower then our hourly rate only which came out to $35,000.00. So we took a big hit on this project. . [continued below]....

When we were finished everypne was very happy. Which we always strive for. Except Best Bath Systems is refusing to pay. Even though they contacted us initially. They then wanted us to do more work. Now they are refusing to pay what is right. They keep playing games, etc... I worked extremely hard just for them and put all my other customers aside for these people, now all they keep telling me is there manager is always in a meeting every time I call them and try to reason with them nicely. No manager is in a meeting that many times as they claim this one is.

Like I said every time I call these people tell me their manager is at a meeting or they have some lame excuse or another. I put all other clients aside to make sure the students start classes in time, I took no breaks or had no dinner, I worked till I practically dropped. And did everything I could in my power to make these people happy. Now they have the nerve to not pay me. These people are jokers and I would never recommend anyone to work for them. They have the nerve to make work horses out of people and have no intentions of paying them.

As far as were are just warning everyone stay away from this company there just plain no good to work for they take advantage of people, and don't care if you do a good job for them or not, they have no intentions of giving anyone their money for any job they do. We gave them a chance and we tried to reason with them. But they didn't seem to care instead we got ignored and they stopped answering our messages. Whenever we called a couple times of day. All we got was that the manager was in a meeting.

So it appears the manager never works but just goes to meetings. Come on give us a break. Once again this has to be the worst company to ever work for, we'll never recommend it for anybody. If they play games like this with contractors they hire. Can you imagine what they most with their customers. It is scarry. Unless they can prove otherwise by paying us which is right. I would seriously think hard before doing any business with this company.

This report was posted on Ripoff Report on 09/29/2011 06:06 PM and is a permanent record located here: http://www.ripoffreport.com/reports/best-bath-systems-inc/caldwell-idaho-83605/best-bath-systems-inc-unscrupulous-company-caldwell-idaho-783084. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Best Bath client service

AUTHOR: John - (USA)

I have been working with Best Bath since 2007 and have never had a problem. They have always been extremly responsive to any warranty or shipping issue that has ever arised. I have also done repair work for them and they have always compensated me completely. I invoice them for mileage, travel time, materials and labor. There was even an instance when they requested I go and repair a unit that the installing dealer would be resposible for. When the dealer didn't want to pay, Best Bath took care of the invoice. While I'm not doubting that you are having an issue with Best Bath, it seems like there wasn't clear communication at the begining of the repair project to your estimated repair times and costing.

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#2 Author of original report


AUTHOR: anonymous - (United States of America)

The first part of the job was done. We charged $150 per unit. The second part we offered them a big break since they were paying for the materials. That is why we agreed to do the second part of the job for $100 per unit not the $150 per unit like the first part. However their was much more work involved in the second part as compared to the first. It required much more man hours to complete. Our labor only hourly rate is $100 per hour. I sent them a time sheet detailing all the time. Where on earth they came up with 70 hours is way beyond me. Because I worked 14 hour days non staop no breaks or anything to get this job done. As the college students were moving into their dorms quickly. The second part was for the inseams of the shower units as opposed to just the end caps. Which means their is allot more work involved in the second part of the job. We gave them a great rate on the first. But we heavily discounted the second part of the job to help them. 

Here is our time sheet for that period (PLEASE NOTE: NO BREAKS WERE TAKEN AT ALL DURING THESE TIMES). This job actually costed me to loose weight which I didn't need to do. As I was the ideal weight before starting this project. AS I took no lunch, dinner 5 minute or any other kind of break.

7/8/2011= 9AM-5PM
7/11/2011= 9AM-5PM
7/12/2011= 9AM-5PM
7/13/2011= 9AM-5PM
7/14/2011= 9AM-5PM
7/18/2011= 9AM-5PM
7/19/2011= 9AM-5PM
7/20/2011= 3 PM -5 PM
7/22/2011= 9AM-5 PM
7/25/2011= 12AM-5PM
7/26/2011= 11AM-5PM
7/27/2011= 10AM-5PM
7/28/2011= 9AM-11PM
7/29/2011= 9AM-11PM
8/2/2011= 2PM-10PM
8/4/2011= 9AM-10:30PM
8/9/2011= 1PM-5PM
8/11/2011= 3PM-11PM
8/12/2011= 9AM- 1:30PM
8/15/2011= 9AM-11PM
8/16/2011= 9AM-11PM
8/17/2011= 9AM-11PM
8/18/2011= 9AM-4PM

As you can see from above if we add the hourly rate of $100 per hour. It comes up to way more then the $100 unit we quoted them.

Cheryl called several times a day. But all she got was the manager was in a meeting. WHich I can see 20 mintes a day. But for her to call 4 or 5 times or more per day and getting the same response. Would mean that the manager is in meetings more then he works? Sorry but that sounds very unusual. She tried calling several days and many times during the day to only get the same response. We tried to be very patient. As their business was greatly appreciated. But to do all this work and then not get paid a month and a half later. With no returned phone calls or anything is not fair to the amount of time and energy we spent on this project.
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#3 UPDATE Employee

Surface Magic short on facts

AUTHOR: Michael - (United States of America)

Let's get the facts straight!  Surface Magic of Buffalo was hired by us to do some warranty work on July 8.  They completed that work around August 1, (not sure since I'm in Idaho) and billed us on August 8 which we received on August 13th and paid on September 9.  That bill totaled $5,981.25 and Bob did a great job.

They were then recontracted by our customer on August 1 to fill in some seams on each of the installed showers.  We provided the material (Plexus) and the equipment, but couldn't get someone out there in a short time frame to do the labor.  Bob again worked hard and did a great job.  However, he billed us $13,900 plus tax for a weeks work.  That works out to $198 an hour if he worked 70 hours as he claims.  

While I am busy and difficult to catch up with, I returned his calls and our warranty specialist talked to Bob and Cheryl several times.  We have never said he will not be paid, we have simply questioned the amount of the bill - as anyone would.  They have responded with threats of lawsuits, the BBB and Rip-off Report, but they have never justified the outrageous charge or offered any compromise.  

Since we are now airing our dispute in public I will make the following offer: I will approve a payment of $100 an hour for the 70 hours he worked.   
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