Complaint Review: Best-Box-Sets / Adam Pearl - Internet
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- Best-Box-Sets / Adam Pearl best-box-sets.com Internet U.S.A.
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- Category: Internet Fraud
Best-Box-Sets / Adam Pearl No response to multiple requests to replace defective DVD. Salt Lake City (?) Internet / "Adam Pearl (UT)" per credit card statement.
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Ordered (and received) complete set of M*A*S*H DVDs. One DVD is defective: 3 different episodes abort, the last during opening credits.
Best-Box-Sets.com promises replacement of defective item (#3 at http://www.best-box-sets.com/information.php?info_id=1) and clearly describes the procedure for return and replacement of defective item.
My first request for replacement (submitted from Best-Box-Sets.com "contact us" webpage) prompted an automated email reply with a list of FAQs (no help whatsoever!) and my subsequent 3 requests for replacement were not answered at all.
None of the website pages list a customer service contact (email address, telephone number) or postal address -- no way to get hold of anybody!
Gail
Shutesbury, Massachusetts
U.S.A.
This report was posted on Ripoff Report on 11/02/2008 02:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/best-box-sets-adam-pearl/internet/best-box-sets-adam-pearl-no-response-to-multiple-requests-to-replace-defective-dvd-salt-387242. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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