Report: #1437184

Complaint Review: Best Buy Geek Squad - Beaverton Oregon

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Submitted: Wed, April 04, 2018
Updated: Wed, April 04, 2018
Reported By: Sue — Portland Oregon United States

Author Confirmed

Why?

Best Buy Geek Squad cascade ave Beaverton, Oregon United States

Phone:
Web:
Category: Credit Card Processing , Making charges to my credit card without my petmission.

Best Buy Geek Squad Credit Fraud Beaverton Oregon

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In Sept 2017 I purchased a tablet from Best Buy. At the same time I purchased an anti-virus program. All with the help of a Best Buy employee. At no time did I sign up for any store program. I got home and tried to install the anti-virus program and it wouldn't work. I tried calling Best Buy for help and they told me that the anti-virus program may not work on a tablet and that I should call the program office or the tablet maker. I never received any help from anyone.

In March 2018 I received an e-mail saying that my credit card was charged a $49.99 fee for a virus program renewal. Why were they renewing an annual charge 6 months EARLY? I never signed anything saying I wanted any automatic renewal of any kind. I never signed up as a Best Buy Geek Squad "customer". I never consented for Best Buy to keep or use my credit information.

I did call and get the charge reversed, but is this going to happen again in Sept? Or next year? And what a about my credit info - is it safe??? Probably not...

This report was posted on Ripoff Report on 04/04/2018 05:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy-geek-squad/beaverton-oregon/best-buy-geek-squad-credit-fraud-beaverton-oregon-1437184. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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