Complaint Review: Best Buy - Bluffton South Carolina
- Best Buy 1007 Fording island Rd Bluffton, South Carolina USA
- Phone: 8438155590
- Web:
- Category: Television Parts & Services
Best Buy misrepresented protection plan Bluffton South Carolina
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I purchased a Magnolia Home Theater system from Best Buy in Dec 2011 and also purchased their Geek Squad Black Tie Protection Plan for 4 years. The plan runs to 1/27/16. In 2014 the sub-woofer blew up. I took it to the store and was told it was not covered. In Nov 2015 the Pioneer audio/video receiver began to act up, with either no volume, very loud volume, and different levels on different channels. I called Geek Squad, who contacted the store. They were told it was not covered.
The issue is that I was told when I purchased the whole system for $5,500 that I should get a protection plan for the system. It appears that I was only charged for coverage for the television, not the entire system. However the booklet for the protection plan states that all components are included. So the plan I was charged for was not the one I was told I was buying, and the "fine print" in the protection booklet is deceptive.
Yes you get what you pay for, but it may not be what you want.
This report was posted on Ripoff Report on 01/02/2016 08:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy/bluffton-south-carolina-29910/best-buy-misrepresented-protection-plan-bluffton-south-carolina-1277498. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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