Complaint Review: Best Buy - New York New York
- Best Buy Store #482....60west 23 Street New York, New York U.S.A.
- Phone: 212-366 1373
- Web:
- Category: Audio & Electronic Retail Stores
Best Buy Store #482 mail in rebate ripoff with DISAPPEARING upc code SCAM New York New York
*Consumer Suggestion: WTF is up with the uncover cops
*Consumer Suggestion: Rebates Are A Fact Of Life Now
*Consumer Suggestion: to Paul Rebates are great
*Consumer Suggestion: Smarten up! Don't fall for the d**n rebate con. Buy something that doesn't have any rebates.
*Consumer Suggestion: new york consumer affair should investigate BEST BUY !!!!!!!!
*Consumer Suggestion: Certified Mail
*Consumer Comment: Been there, done that too ..rebates are designed to be never received
*Consumer Comment: Been there, done that too ..rebates are designed to be never received
*Consumer Comment: Been there, done that too ..rebates are designed to be never received
*Consumer Comment: Been there, done that too ..rebates are designed to be never received
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I have bought an Iriver mp3 player on 12/16/03 with a $30 mail in rebate offer. I followed all the mail in rebate instructions carefully, including attaching the upc code on the rebate form and sent it promptly. as a precaution I also xerox copied all the papers I was about to send to the rebate company including the rebate form with the upc code pasted on it.
in january I received a card from the rebate company,stating they cannot send me a rebate because they did not receive a upc code with my form..that's obviously a lie,they probably just made my upc code DISAPPEAR, hoping I give up hope to receive the rebate I was promised, to purchase the mp3 player.
I still have all the papers, receipts, the box, the player, the xerox copies, except for the original upc code wich I sent them.
I called the best buy store for explanations and they told me they cannot take care of this,but I have to call the main best buy toll free # number 1 888 best buy. I called and they told me they were trying to transfer me to the rebate phone line to no success. they told they wrote down my complaints..
so I called the rebate company.1 888 255 9493. I talked to Joe at ext.79400, I explained the whole situation. he told me that he would correct the problem and I would receive the rebate in 4 MONTHS. I asked why so long time and he explained that's their system and they cannot do it faster even if it's their fault.
now my problem is that the card they sent me, says my deadline to re submit my request is march 26 and today is march 20.joe told me(today) I don't need to resend the card or resubmit anything to them because he has fixed the problem and gave me a confirmation code#31827888..how can I trust this? it sounds suspicious, why do I have to wait 4 months? what if in 4 months they tell me I didn't send back the card within the time limit or deadline and i lost my rights? what kind of protection and rights do I have about this situation? can anyone help me resolve this?? we should all fight scams against consumers.
Alex
10038, New York
U.S.A.
This report was posted on Ripoff Report on 03/19/2004 02:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy/new-york-new-york-10011/best-buy-store-482-mail-in-rebate-ripoff-with-disappearing-upc-code-scam-new-york-new-yor-84575. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#10 Consumer Suggestion
WTF is up with the uncover cops
AUTHOR: Harold - (U.S.A.)
SUBMITTED: Friday, June 03, 2005
you seen the guy in the suit " i call them the MIB " guy lol !
anyway
they follow you up and down the aisle into one dept to the next WTF !
anyway both rego park and lic and also i also heard that from another site that the CEO retire from best buy or did he just left !
ANYWAY BEST BUY ONLY HIRED PEOPLE THAT RIP OFF CONSUMER THAT THERE POLICY !
I STOP SHOPPING AT BOTH STORE LAST YEARS AND BOY IT FELL GREAT !
#9 Consumer Suggestion
Rebates Are A Fact Of Life Now
AUTHOR: Clint - (U.S.A.)
SUBMITTED: Saturday, May 28, 2005
I see on this site, all the time, people complaining about how rebates are "rip offs". I work in retail (NOT Best Buy) and I have sent in hundreds of rebates myself and have never once had one denied. The key is to read, thoroughly, the instructions on what you are required to send in, the amount of time you have been given to mail it and follow all instructions to the letter!
The original poster says he pasted the UPC code to the receipt. I would guess that is why he was originally denied. NEVER staple, glue or tape anything together when sending in a rebate. One would think it wouldn't matter how the required items were included in the envelope, but it does.
Whether we like it or not, rebates are a fact of life now. Manufacturers have discovered that they can sell more of their products by offering a mail in rebate. Retailers want to sell more, so they indicate there is a mail in rebate available on a particular item making the final price $XXX.XX. Does this mean you have to send in the rebate? No. If you feel all rebates are rip-offs, simply don't send it in. Accept the stores selling price and make your purchase.
If you DO decide to take advantage of the rebate, make SURE you are following instructions exactly. Circle the item on the receipt if they require you to. Make sure you include all required UPC codes (either original or copies of)and receipts with the rebated item on it. And lastly, ALWAYS make copies of EVERYTHING you included in the envelope. That is imperative. If something DOES go wrong, for whatever reason, you will have all the information on hand when you call the rebate house.
Do NOT call the store where you made the purchase if you get denied on a rebate. All retailers and manufacturers use "clearing houses" to process all the thousands of rebates sent in, and it is these clearing houses who are denying your money.
To Alex in New York:
The confirmation code given to you by the rep when you called is all you need. You will get your rebate. I don't know why it is going to take 4 months. This seems excessive to me. I've never had one take that long. Usually about 5 weeks is how long I have to wait. Call them back, give them the confirmation code and verify the waiting time. Hopefully you'll find out it is 4 WEEKS and not 4 months.
Good Luck!
#8 Consumer Suggestion
to Paul Rebates are great
AUTHOR: Duff - (U.S.A.)
SUBMITTED: Friday, May 27, 2005
In the last couple of months I bought a Samsung Laser printer with a $50 rebate, a Soundbridge ROKU with a $50 rebate and a Kingston SD flash memory card with a $20 rebate.
These were products I wanted anyway.
They are not junk, they work perfectly.
and I have $120 back!
I couldn't have got these any cheaper via the internet shopping or any other source.
Rebates are great, and yes sometimes they have problems, but I only once ever needed to place a call (Sony) because they said the UPC symbol wasn't submitted and it was.
If you don't want your rebates, give them to a friend or relative, don't waste them! It must be nice to be able to pass up a rebate, I'm not that wealthy.
For every 1 person that has an issue with rebates, many more have no trouble at all. No one posts a "I didn't get screwed" ripoff report...if they did you'd see the good vs. bad ratio is nothing to get bent out of shape over.
#7 Consumer Suggestion
Smarten up! Don't fall for the d**n rebate con. Buy something that doesn't have any rebates.
AUTHOR: Paul - (U.S.A.)
SUBMITTED: Sunday, April 10, 2005
I never once bought something with a rebate. Rebate can only mean one thing. The item is junk. It won't go away until the store pushes it out the door with the rebate con.
Common sense tells you that nobody will ever send you a rebate!
I can't believe people actually fool around cutting out bar codes and sending little pieces of paper in the mail. Screw that!
Let the trash with a rebate sit on the shelf. Tell the salesman you ain't falling for any rebate scam.
Once everybody stops falling for this scam, it'll dry up and come to an end.
You know, there's always a store that doesn't have rebates. All you need to do is avoid the ones that do use rebates. Let them go out of business. It'll serve them right!
#6 Consumer Suggestion
new york consumer affair should investigate BEST BUY !!!!!!!!
AUTHOR: Harold - (U.S.A.)
SUBMITTED: Saturday, April 09, 2005
The Should investigate the
Rego Park Store
Long island city Store
the 86st Store
and this store that the person got screw from !
these store that i meantion are so evil and so wrong is shocking i have file about 30 compliant with the BBB and consumer affair about the long island city store and this store and tey said that this store got better " HAHA " wrong is got worst !
and i also file 10 compliant with the rego park store with the BBB
NEVER AGAIN BUT STORE LIKE COMPUSA AND CIRCUITCITY AND SEARS AND IF THEY DONT HAVE WHAT THEY ARE LOOKING FOR " YOU HAVE NO CHOICE "
#5 Consumer Suggestion
Certified Mail
AUTHOR: Greg - (U.S.A.)
SUBMITTED: Monday, April 05, 2004
Always send your rebates via certified mail.
Then, the company can't say they didn't recieve it.
#4 Consumer Comment
Been there, done that too ..rebates are designed to be never received
AUTHOR: Joe - (U.S.A.)
SUBMITTED: Friday, April 02, 2004
Yep...rebates are designed to be never received...same thing happened to me with these guys. Ya cut out the UPC code, send it in and then get told that you didn't include it. What recourse do I have?
Then...when, in your anger, you try to return the product...they won't because you cut out the friggin UPC code and either try to charge you a restocking fee for packaging that's damaged or refuse to take it altogether.
I wish they'd just lower the damned price and get on with it....I'd buy a hell of a lot more if I din't have to jump through hoops....some marketing genius will figure that out eventually. I'm sure most of us realize rebates are a rip-off.
#3 Consumer Comment
Been there, done that too ..rebates are designed to be never received
AUTHOR: Joe - (U.S.A.)
SUBMITTED: Friday, April 02, 2004
Yep...rebates are designed to be never received...same thing happened to me with these guys. Ya cut out the UPC code, send it in and then get told that you didn't include it. What recourse do I have?
Then...when, in your anger, you try to return the product...they won't because you cut out the friggin UPC code and either try to charge you a restocking fee for packaging that's damaged or refuse to take it altogether.
I wish they'd just lower the damned price and get on with it....I'd buy a hell of a lot more if I din't have to jump through hoops....some marketing genius will figure that out eventually. I'm sure most of us realize rebates are a rip-off.
#2 Consumer Comment
Been there, done that too ..rebates are designed to be never received
AUTHOR: Joe - (U.S.A.)
SUBMITTED: Friday, April 02, 2004
Yep...rebates are designed to be never received...same thing happened to me with these guys. Ya cut out the UPC code, send it in and then get told that you didn't include it. What recourse do I have?
Then...when, in your anger, you try to return the product...they won't because you cut out the friggin UPC code and either try to charge you a restocking fee for packaging that's damaged or refuse to take it altogether.
I wish they'd just lower the damned price and get on with it....I'd buy a hell of a lot more if I din't have to jump through hoops....some marketing genius will figure that out eventually. I'm sure most of us realize rebates are a rip-off.
#1 Consumer Comment
Been there, done that too ..rebates are designed to be never received
AUTHOR: Joe - (U.S.A.)
SUBMITTED: Friday, April 02, 2004
Yep...rebates are designed to be never received...same thing happened to me with these guys. Ya cut out the UPC code, send it in and then get told that you didn't include it. What recourse do I have?
Then...when, in your anger, you try to return the product...they won't because you cut out the friggin UPC code and either try to charge you a restocking fee for packaging that's damaged or refuse to take it altogether.
I wish they'd just lower the damned price and get on with it....I'd buy a hell of a lot more if I din't have to jump through hoops....some marketing genius will figure that out eventually. I'm sure most of us realize rebates are a rip-off.
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