BEST BUY charged for work not done; charged for Geek Squad service contract I didn't want. Sales person incompetent Sold me a Geek Squad service I didn't need and then didn't do the after I paid for it! San Bernardino, California

For starters, computer illiterate makes no sense, unless it is significantly more difficult for you to read the words on a computer screen than somewhere else. 

The Advanced Security and Performance was installation of an antivirus program, all windows updates, burning of recovery discs, disabling of all unnecessary startup items, and some registry tweaks.  The total process on a pre-windows 7 computer could take as much as 4 hours.  It is designed for people who either don't know how to do this or feel their time is worth more than that.  If you feel you are only worth $25 an hour and you have the know how, then you should have done this yourself.  Plus, is it that hard to ask what that extra price includes.  If you aren't asking what this extra money is for, then you probably have no right to complain about it later.

Not to mention that is an outright lie, "all for $200 extra dollars", when the Advanced Security and Performance costs $100.

I can understand your frustration that you received no recovery discs when you paid for them and had an extra charge thrown on there that nobody told you about.  The problem is you are spreading a bad name for a nationwide company from the mistakes of one idiot salesmen.

I just sold my ASUS gaming laptop. I am currently in college for Information Security. I am a 25 year old ex army guy. I know how computers in and out. I went to best buy the other day because I wanted a netbook instead of a huge laptop for school. The lady there assumed I didn't know anything about laptops or computers at that. The lady could not even find the power button on the netbook. She was trying to sell me that $129 restore disk crap. That they remove programs and such. Well windows 7 starter does not have anything you wont need. So why would I waste such money? Best Buy is a rip off when it comes to the geek squad.

Honestly, if you paid for something that expensive, and didn't even ask what it was, I think that might be mostly your fault.  I can't speak for the store you were at, but I know all of the guys at my store thoroughly explain every service that we perform, and make sure every customer understands what is being done and how much it costs.

I am sorry that you had to deal with the deception of best buy's, "salespeople," and the geek squad. As you can see from the Best Buy employee who also made a rebuttal, they believe they are right even when they are very wrong. Now, unforunately they seem to have provided most of the services of the Advanced Security and Performance Setup, but the sheer fact that they not provide physical restore disks proves they are wrong. With each laptop I have dealt with in the last few years (and several desktops as well) the manufacturer provides a type of restore partition which is used to generate the actual physical restore disks. For instance, on my Compaq Presario it has a 80Gb physical drive, but 8-10Gb is partitioned to the restore section. When you called them on it, the tech essetially told you what was already there and tried to make it seem like they did something. If they had admitted they made a mistake or something, hey - it happens. But no, they intentionally lied to you, and that whole, "You signed the form..." is worthless. I have helped people who have dealt with geek squad and I have yet to hear so much as ONE satisfied customer. I truly hope you learned from this and do not make the mistake of using geek squad ever again. Best Buy has quality merchandise, but their service is awful and downright decieving.

As a Best Buy Computer Associate I will say that we do in times "judge" the customer in our own mind as a basis to start our engagement. However in no way do we think that because this customer is old or young that they are illiterate. As far as your complaint about being ripped off and that we are out to make money because of your age this is completely untrue.