Complaint Review: Best Western Plus DFW Airport Suites, Irving Texas - Irving texas
- Best Western Plus DFW Airport Suites, Irving Texas 5050 W John Carpenter Freeway Irving, texas United States
- Phone: (972) 870-0530
- Web: www.bestwestern.com
- Category: Hotels, Hotel, Hotel REservations
Best Western Plus DFW Airport Suites, Irving Texas Booked hotel, the shuttle never came, Best Western refuses to refund room Irving texas
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Best Western Plus DFW Airport Suites, 5050 W John Carpenter Freeway, Irving, Texas 75063 advertises there hotel near the Dallas Fort Worth Airport, with complimentary shuttle service listed on the first line (on their booking.com listing) and in the photo banner of their own webpage listing. This shuttle is the reason I booked a room with this Best Western. After waiting for an hour I called Best Western and they replied that their shuttle stops at midnight, so got on the shuttle of a different hotel and stayed at the different hotel for the night, as it was very late. I cancelled the Best Western reservation, they refused a refund, I called and spoke with Brenda who told me that their shuttle is 24 hours and perhaps I called the other Airport Best Western, that goes by the name "Best Western Plus DFW Airport West" -- very very similar. I contend that they did not provide the shuttle service and I want a refund, as this is the reason I book with this hotel. I then called Best Western Customer service, who acknowledged the confusing names, but told me that it is not their responsibility, but the responsibility of the consumer. I will admit that if this had happened during the day time and I had my USA phone i might have sluthed this out, but this is deceptive advertising saying there is a shuttle, saying it is my responsibility to figure out their system (which it took several calls to even figure out what might have happened). Additionally, they have cancelled my reservation of the booking website so after charging me $110 I cannot even warn other weary travellers of the system at DFW Best Westerns. I feel they should clear this up on their advertisements, as well as refund my money as they provided nothing - no room, no shuttle, no booking review.
This report was posted on Ripoff Report on 07/20/2018 02:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/best-western-plus-dfw-airport-suites-irving-texas/irving-texas-75063/best-western-plus-dfw-airport-suites-irving-texas-booked-hotel-the-shuttle-never-came-1452653. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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