BestBuy Lost Property Broke Property Disrespectful, Hours on the Phone Pass the Buck Tried to change contract months later. Queens New York

I am currently having a large number of issues with BestBuy. It started when BestBuy sold me a used Mac with someone's info and password on it and I could not wipe the drive. I was told that this only had been an open box and it was fine. That it even had been checked out. Then they replaced it with a broken one. I then took that one back and got a brand new one. The Store manager was rude and nasty with me. (other issues not listed at tis time as well). After a few months the new one had an issue and I took it in and they tried to tell me the Service Agreement they sold me was being altered because it was a Mac, I told them they could not re negotiate the contract down the road. They did fix the Mac but lost the box it came in (serial numbers and custom molded packing) and damaged the Mac! It had scratches all over it and they told me they were not responsible for the lost box or the damage! I spent over an hour on the phone with their Customer Service dept. after the store personnel refused to call them on my behalf, who told me it would all be taken care of. The guy (Paul) at the store told me it would be sent the next day and this was being given top priority. A week later I had no response. I can never get through to the store so I again called to the Customer Service #. In both calls the rep was not able to help only (escalate) the call. I had to get a supervisor on the phone each time to get answers. This guy tells me there is no record of my computer at the the store or service center. They don't know where it is and they think they lost it. I am at a loss with the deception. Who do you contact as a layer and do they do pro bono work on this kinda thing ? I had thousands of dollars of stuff on this Mac and use it for work.

Also there are other issues like they packed up the Mac without my cables and left them in their work area. No doubt if I had not called them out on that they would have said I never gave them to them. I have not had one good experience with these people. I see that this is typical from all the postings on the web about them. I am well spoken and would love to talk to the press about this.

Paul
Vienna, Virginia
U.S.A.