Complaint Review: BestBuy.com
BestBuy.com They advertised one product and sold me another. Internet
When I initially contacted Best Buy, the customer service department was rude beyond belief. When I threatened to sue and file a
complaint with the state Attorney Generals office the woman on the phone laughed in my face and said, Go ahead, we dont care.
I spoke with another customer service person that was much nicer. He asked me if I had a copy of the original speck sheet. Best Buy strongly implied they would replace my Gateway with a new laptop if I did, which is what I said I wanted, and I said I would settle for that. I dont think they thought I would be able to produce the original Speck Sheet. However, I did, it was on my old laptop from which I purchased the laptop in question.
Best Buy again, reneged on replacing my laptop with a new one
Managements response, too bad they said they would give me a meaningless cheesy little gift certificate I can spend in their store so they are not actually out any money at all. Thanks for Nothing Best Buy.
This report was posted on Ripoff Report on 07/20/2011 05:27 PM and is a permanent record located here: http://www.ripoffreport.com/reports/bestbuycom/internet/bestbuycom-they-advertised-one-product-and-sold-me-another-internet-755855. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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