Report: #755855

Complaint Review:

  • Submitted: Wed, July 20, 2011
  • Updated: Wed, July 20, 2011
  • Reported By: JGK — Redmond Washington United States of America

    United States of America They advertised one product and sold me another. Internet

Show customers why they should trust your business over your competitors...

Two years ago I bought a Gateway laptop computer from Best Buy. The reason I bought this laptop was because it had a 17 monitor and came with 4-GB of RAM. The advertised spec sheet said this laptop is upgradeable to 8-GB of Ram. About two weeks ago I called the Geek Squad at Best Buy to confirm this information before I went out and spent $100.00 on the new 8-GB of RAM. They confirmed my laptop is upgradeable to 8-GB of RAM. I bought the RAM and guess what? Best Buy lied to me on two counts, one from the Geek Squad when I called to confirm and two, they defrauded me by advertising one thing online and selling me something different.

When I initially contacted Best Buy, the customer service department was rude beyond belief. When I threatened to sue and file a
complaint with the state Attorney Generals office the woman on the phone laughed in my face and said, Go ahead, we dont care.

I spoke with another customer service person that was much nicer. He asked me if I had a copy of the original speck sheet. Best Buy strongly implied they would replace my Gateway with a new laptop if I did, which is what I said I wanted, and I said I would settle for that. I dont think they thought I would be able to produce the original Speck Sheet. However, I did, it was on my old laptop from which I purchased the laptop in question.

Best Buy again, reneged on replacing my laptop with a new one

Managements response, too bad they said they would give me a meaningless cheesy little gift certificate I can spend in their store so they are not actually out any money at all. Thanks for Nothing Best Buy.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 07/20/2011 05:27 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.