• Report: #1128435
Complaint Review:


  • Submitted: Wed, March 05, 2014
  • Updated: Wed, March 05, 2014

  • Reported By: Tora — New York
Guangzhou, Other China

besthairbuy worst customer service Guangzhou China

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I ordered my hair extensions from this site because it was on sale. When I receive my hair extensions I wasn't happy, because the item was damage (hair was missing & looks to be cut off) When I email them about the problem to ask for a refund, they asked me to send photos and explain why and I did, afterwards they took a few days to reply (knowing that there is a 10day return time limit)

I try to contact them everyday for a return address because they didn't list it on their site... in the end they told me I had to pay a 15% restock fee for their damage item, they didn't cooperate with me to get my refund, worst customer service I had ever experience. Next I had to dispute this claim to my Paypal company and they help me get a full refund without the 15% restock fee. This was ridiculous because I had never had a problem like this before, all I ask was for a refund. 


If you are looking for that full hair extension look, you won't find it here, I had order hair extensions on (((competitor's name redacted))) that was cheaper and look way better than this. 


This report was posted on Ripoff Report on 03/05/2014 08:08 AM and is a permanent record located here: http://www.ripoffreport.com/reports/besthairbuy/guangzhou-other-510660/besthairbuy-worst-customer-service-guangzhou-china-1128435. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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