Report: #939327

Complaint Review:

  • Submitted: Mon, September 10, 2012
  • Updated: Mon, September 10, 2012
  • Reported By: Jerome — Philadelphia Pennsylvania United States of America

    United States of America Changed and deleted my bet , Internet

Show customers why they should trust your business over your competitors...

I started betting with after doing some homework.  Football season is amongst us so I laid down some money.  I made one hundred into 400 over a few baseball games.  Then I made a bet on the Pats and Eagles.  I lost one and won one, since I broke even I noticed they had an option to bet on if a team wins by 31 1/2 in the first week of the season.  I made the bet for $75 that no team would win by that amount.  Moments later this bet was deleted and the option to make the bet wasn't there.

I just chalked the first mistake up to betonline had this option up on accident because the games had started and they quickly figured out their mistake.  I was not too mad.  Monday night they had live betting on Ravens and Bengals.  Ravens are up by 14 and I can see they are going for more.  The live betting option has the Ravens covering at 14 1/2.  I bet all my money on the Ravens to cover, watch the Ravens win by 31 points, and sign into the site to see my money is gone.  Look at the supposed bet and they have me betting on the Bengals.  I attempted to contact them and see if they could fix either of their two errors.  Here is a message sent from them:

Chat InformationHi! Welcome to BetOnline! How can I help you?

Chat InformationYou are now chatting with Nikki

Chat InformationYour Issue ID for this chat is  Please record it in case of pending issue.

Nikki: hi how can i help you?

Me:I am not too happy. Yesterday I made a bet on if one team would beat another by 31 1/2 points or not, I looked a few minutes later and that bet was completely deleted as if it didn't happen. Today while in Live Betting I see the Ravens are up by 14 points, and there is a bet for the Ravens to cover 14 1/2. I make the bet for the Ravens to cover. Now it's at the end of the game, I am all excited that I am about to win. Come back to the site and it has me betting on the Bengals.

Me: that is two bets in 24 hours, one was changed, one was deleted

Nikki: can i have your account number?


Thank you for waiting. I'll be with you in just a moment...

me: thank you

Nikki: I'm sorry for the delay. I'll be right with you...

Nikki: I will be right with you...

Nikki: Kindly please hold on for a moment while I review the account for you, your patience is highly appreciated.

Nikki: ones the ticket is created we can't change the bets and all the wagers were placed online not for one of our Representatives

Nikki: my supervisor review your account and is no place for a claim Mr.

Me: that seems kind of you are telling me yesterday when I bet 75.00 that no team would beat another by 31 1/2 points this week....nobody deleted it?

Me: I mean it was deleted, then when I looked again the opportunity to make that bet just disappeared. Now tonight I make a great bet and am ready to cash in, and it was changed.

Nikki: nobody deleted it, maybe you didn't place it well

Me: This is sad, I have done a lot of business with this company and you guys are stealing my money. No I placed it, then when I looked in pending it was gone and I went back to make that bet again......the option was no longer there.

Nikki: I will be right with you...

Nikki: if the bet is made for us by phone we can hear the calls and if we made the error we correct them but in this case you did it online  

Nikki: ones a ticket is created we cant change it

Nikki: or change the status

Me: well I can't change it, someone did

Nikki: you did something wrong and the bet was not placed

Me: you guys are

Nikki: anything ells i can help you with?

Me: no thanks I will no longer do business with your company

Nikki: ok good bye

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This report was posted on Ripoff Report on 09/10/2012 07:50 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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