• Report: #818173
Complaint Review:

Better Business Bureau

  • Submitted: Wed, January 04, 2012
  • Updated: Wed, January 04, 2012

  • Reported By: Steve — Mesa Arizona USA
Better Business Bureau
Nationwide United States of America

Better Business Bureau BBB False and misleading information about Hawaiian Airlines A+ with 67 unresolved cases Internet, Nationwide

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I  files  a  complaint  against  Hawaiian Airlines with  the  BBB  and  Hawaiian Airlines  followed  their  usual  way  of  responding  to  complaints  without  addressing  the  issue.

Fact  was:  Hawaiian Airlines  advertised  something  which  was  actually  not  possible  and  they  knew  it.   they  never  disputed  that  they  were  committing  false  advertising  but  they  did  not  make  any  attempt  to  make  it  right.  their   "solution"   was:   we  made  a  change to  our  system  and  in  the  future  this  service  is  going  to   be  available.  they  would  not  give me my  American  Express  points  back  after  i  converted  them  into  Hawaiian Airlines  Miles.  (I  spent over $ 40,000 for  these  points)    Hawaiian Airlines'  final  answer  was  "we  have  done  everything  possible  and  consider this  case  closed."

I  explained  to  the  BBB  that  this  was  not  a  solution:   To  commit  false  advertising  in  first  place  and  instead  of  making  it  right  to  require  the  customer  to  continue  to  do  business  with  the  company.   I  told  the  BBB  (in  Honolulu)   that  I  did  not  consider  this  case  as  "resolved"  because  Hawaiian Airlines  refused  to  reverse  the   Amex points  conversion.

Looking  at  the  BBB  website  I  saw  that  they  gave  Hawaiian Airlines   a  rating  of  A+   with  158  "closed  complaints"  of  which  67  cases  were  obviously  not  resolved  to the  customer's  satisfaction:  however  BBB  would  not  call  them  "unresolved"   their  description  is  "customer not  satisfied  with  response ...  company  made  good faith effort".

I  also  saw  that  BBB   is  telling  consumers  that  "No  Government  actions  against this airline  are  known"   Actually,  Hawaiian Airlines  has  been  fined  in the  past  for  their  deceptive  business  practices,  it  is  public  information  and  the  BBB  is  aware  of  it.   I  asked  them  why  they  would  make  consumers  believe that  Hawaiian Airlines  never  has  never  been  fined  if this  is  not  true  but  did  not  get  a  response  from  BBB

This report was posted on Ripoff Report on 01/04/2012 10:08 PM and is a permanent record located here: http://www.ripoffreport.com/reports/better-business-bureau/nationwide/better-business-bureau-bbb-false-and-misleading-information-about-hawaiian-airlines-a-818173. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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