Complaint Review: BetterHelp.com - Internet
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- Author Not Confirmed
- BetterHelp.com Internet USA
- Phone:
- Web: http://betterhelp.com
- Category: Mental Health
BetterHelp CHEATERS! Internet
*UPDATE Employee: BetterHelp Support Team is happy to help!
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I submitted for a trial at BetterHelp and gave my credit card information (was required). I didn't find any alert that they will take money from my account without my permission, but the did that.
This morning they reserved from my account 45$. Nobody sent me the email to ask me if I want to be a member. That is something what user expect and how it works on completely legal websites.
I had sent only one email to my counselor and after that realized that is overrated and it does not wor for me.I didn't want to be their member.
I have sent an email to their customer service, but I didn't get any response.
I am really disappointed I will share this issue with other people. They should be alerted!!!
This report was posted on Ripoff Report on 12/19/2016 10:31 AM and is a permanent record located here: https://www.ripoffreport.com/report/betterhelpdotcom-verified/internet-cheters-1344139. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
BetterHelp Support Team is happy to help!
AUTHOR: BetterHelp Support Team - (USA)
SUBMITTED: Wednesday, February 22, 2017
Hi there, our team at BetterHelp wanted to post and let you know that we are very sorry for the frustration our subscription billing process has caused you, it sounds like perhaps the subscription was not cancelled during the 7 day trial. No problem though, we understand that not everyone wishes to continue working with their counselor on BetterHelp, which is why we offer a free trial for 7 days. If there are any outstanding concerns in relation to this post and the $45 charge, please reach out to our support team via email at contact@betterhelp.com. We hope you have a great rest of your day!
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