BGH Electronics DEPLORABLE Customer Service and Scammers Cumberland Maryland

I had an issue with a gas leak in my oven and, when I contacted Frigidaire, they told me that BGH Electronics was the closest contractor they had in my area. So they agreed that they would send a work order over to BGH Electronics and that BGH Electronics would contact me to set up an appointment for them to come out and service my oven.

Two days later, I contacted BGH to get the ball rolling and they informed me that they needed to "print out" all of the work orders, get to mine and then give me a call. After a half day, I called them back and a Katie informed me that they could not find my work order and that the folks at Frigidaire had not sent it. She even advised me to contact Frigidaire to ask them to resend it. I then asked her how it is they receive the work orders from Frigidaire (thinking maybe it came through via fax and the work order itself got accidentally trashed or something) and she informed me that it was electronically. 

I then called Frigidaire again and they confirmed that they not only had sent the work order to BHG two days prior, but they also informed me that BGH Electronics had actually closed out the ticket, saying that I needed to contact my gas company. The Frigidaire rep was confused as I was, and mentioned that she couldn't understand why BGH had said that I needed to contact my gas company, when it was noted in my file that my gas company had already come out to my home. So the rep advised me that she would add the note to another, more visible part of my file and then resend the work order to BGH Electronics.

Later, when I contacted BGH Electronics, Katie continued stating that they still had not received the work order from Frigidaire and that they had no record of my name or work order on file. I then proceeded to tell them that Frigidaire had just informed me that not only had they sent the original work order two days prior, but that BGH Electronics had actually closed out the work order and sent it back to Frigidaire, stating that I needed to call my gas company. Then Katie began to change her tune and tell me that, yes, they had received the work order and closed it out. I asked her repeatedly why I was just now hearing about this from them. Why they hadn't told me that themselves, sooner, instead of me having to hear it from Frigidaire. She began to claim that BGH Electronics was not obligated to let customers know the status of their work orders and that only Frigidaire was responsible for doing so. Why didn't you just say that from the get go then? Why did you have me going back and forth to Frigidaire if you're not even responsible for communicating the status of my work order to me? "Katy, did you not tell me during our last conversation that you had never received a work order on my behalf and did not have my name anywhere in your system?" Katie refused to agree that she had said that and so I informed her that I had recorded our previous conversations and so I had proof of her saying so. She became enraged, claiming that I had recorded her without her permission and then she passed the phone to a Ginger. 

Ginger tried to explain to me that she had "two assistants", one of which was Katie, and that the one assistant had failed to inform Katie that the ticket had been received and closed out. Why couldn't Katie see it in the system - without your other assistant having to verbally inform her? I asked. Ginger told me that once a ticket had been clsoed out, that it could no longer be found/tracked in the system. In other words, there was no longer any record of my work order because they had closed it out. So then I told her that that sounded like extremely poor and inefficient records keeping. That's when she informed me that she was through with the phone call. 

I hung up with her and contacted Frigidiare again. The Frigidaire rep called BHG Electronics with me on hold only to come back on the line and inform me that BGH Electroncis was refusing to service the work order (i.e. they didn't want to work on this particular work order - or with me - anymore). Super mature, right? Anyway, the Frigidaire rep informed me that they could not make BGH ELectronics service my work order and got me set up with another, WAAAAAAAAAAAAAAY more better contractor. 

I called Frigidaire's customer service number, who patched me through to the department that monitors their contractors, like BGH Electronics. I filed a complaint with them and the Frigidaire rep promised me that they would be dealth with, not only because of their ****** customer service, but because BGH ELectronics had claimed to Frigidaire that they closed out the ticket after having had serviced my work order when the fact of the matter was that they had never even set foot in my house. FRAUD! The rep informed me that BGH Electronics would NOT be paid for my work order and would be investigated. It may seem like a small drop in the bucket, but at least it's something/a start. The rep also informed me that, eventually, Frigidaire will stop dealing with these local contractors and just set up their own shops throughout the country to service their customers' Frigidaire appliances. I think that it would behoove Frigidiare to do so, as contracting out their services to these incompetent, inefficient, poor-excuses-for-contractors will end up tarnishing their reputation and brand.