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Report: #1343049

Complaint Review: bhphotovideo.com - Internet

  • Submitted:
  • Updated:
  • Reported By: johnnyjohnny — canoga park California USA
  • Author Confirmed What's this?
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  • bhphotovideo.com Internet USA

bhphotovideo.com B&H photoB&H photovideobhphotovideo.comb and h photo SOLD CAMERA LENS WITH $300 REBATE AFTER TURNING IN REBATE THEMSELVES NEW YORK Internet

*UPDATE Employee: B&H's reply

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bhphotovideo.com sold a $1500 tamron lens advertised as coming with a $300 rebate, but the rebate had already been used.

Tamron lens requires a portion of the box with serial number to be cut out and sent in for the rebate. as i was preparing the rebate form within the required period to send in the rebate, i found the portion of the box required sent in had ALREADY been cut out from the box. 

the serial number proof from the box had not just been removed, but cut out by machine, clean and with a die cut punch, suggesting it was done not by an individual but somewhere between the manufacturer's possession and bhphoto's possession, and professionally cut out.

i informed bhphoto of the missing portion of the box, invalidating the rebate which had been advertised as part of their sale, and they refused to provide information for me to receive my rebate, to refund me for the missing rebate, or accept a refund for the lens because it was not valid for the rebate they advertised.

i have notified my bank of the apparently fraudulent situation, and will contact tamron lenses as well. i would warn anyone dealing with bhphotovideo.com, or b&hphoto as they are called, of apparent fraud with items they purchase. this was a new, unused item, advertised as eligible for rebate, but missing part of the actual box required for the rebate...it having been removed.

This report was posted on Ripoff Report on 12/13/2016 04:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bhphotovideocom/internet/bhphotovideocom-bh-photobh-photovideobhphotovideocomb-and-h-photo-sold-camera-lens-wi-1343049. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

B&H's reply

AUTHOR: Henry - (USA)

POSTED: Monday, December 19, 2016

Re 636454100

December 19, 2016
The customer purchased a Tamron 70-200mm f/2.8 DI VC lens for Canon (TA7020028C) and a Hoya 77mm filter on 11/22/16. The order was shipped the same day and delivered 11/23/16. The lens and the Tamron package were brand new and in entirely pristine condition when shipped. Curiously, despite the rush shipping the customer delayed mentioning this allegation to us until 12/13/16, three weeks later.

If the customer wants to return the lens and filter, he can get return authorization by contacting cs@bhphoto.com. We will not refund the original shipping fee and the customer will be responsible for the cost of return shipping to us. Because the package is now not in pristine condition a 15% restock fee will be applied to the price of the lens.

--
Henry Posner
B&H Photo-Video

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