• Report: #1073616
Complaint Review:

Big Bear Cool Cabins

  • Submitted: Tue, August 06, 2013
  • Updated: Tue, August 06, 2013

  • Reported By: rob — Duarte California
Big Bear Cool Cabins
big bear, California USA

Big Bear Cool Cabins Dirty, Run Down Cabin, bugs, broken outlets, missing lights big bear California

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Big Bear Cool Cabins has a well laid out website that lets you browse their inventory of cabins easily. We arrive at the beautiful cabin and the most glaring deficiency was the lack of a hot tub on the balcony as advertised on the website.

Once we went inside, we found a layer of dust on everything, bathroom outlets that don't work, missing light bulbs, sticky sliding doors, toilet leaking onto the carpet, bugs (dead and alive) on kitchen counter and in bathtub and about two dozen other minor upkeep points that had been ignored.

When we phoned in to the company they sent a team out to clean about an hour later, as we continued to uncover the poor maintenance of the cabin, we called the office again and requested a different cabin or discount for the inconvenience.  The company offered a pittance discount that was unacceptable and when we stated that we would come down to the office with a list of all the problems they told us that they would call the cops if we showed up!!!  Call the cops, can you believe that!  They should be thanking us for letting them know that one of their members is not maintaining their property, but instead they threaten to call the cops!

This report was posted on Ripoff Report on 08/06/2013 03:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/big-bear-cool-cabins/big-bear-california/big-bear-cool-cabins-dirty-run-down-cabin-bugs-broken-outlets-missing-lights-big-bear-1073616. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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