Big Bear Cool Cabins Dirty, Run Down Cabin, bugs, broken outlets, missing lights big bear California

Big Bear Cool Cabins has a well laid out website that lets you browse their inventory of cabins easily. We arrive at the beautiful cabin and the most glaring deficiency was the lack of a hot tub on the balcony as advertised on the website.

Once we went inside, we found a layer of dust on everything, bathroom outlets that don't work, missing light bulbs, sticky sliding doors, toilet leaking onto the carpet, bugs (dead and alive) on kitchen counter and in bathtub and about two dozen other minor upkeep points that had been ignored.

When we phoned in to the company they sent a team out to clean about an hour later, as we continued to uncover the poor maintenance of the cabin, we called the office again and requested a different cabin or discount for the inconvenience.  The company offered a pittance discount that was unacceptable and when we stated that we would come down to the office with a list of all the problems they told us that they would call the cops if we showed up!!!  Call the cops, can you believe that!  They should be thanking us for letting them know that one of their members is not maintaining their property, but instead they threaten to call the cops!