Big Shot Products Does not fufill orders or exchanges Teaneck New Jersey

Although this report is 7 years old it has just been called to our attention.

John has complained that we substituted for titles of books he ordered and that he never recieved a replacement

for a duplicated he says he returned to us.

Firsttly, we do substitute on occasion when a particular ttile becomes exhausted. We state this policy clearly and prominently in our diplay ads and flyers. (Customers are invited to list alternative titles they will accept)

THis a Tern & Condition of our book offers.

We never received the book that was accidently duplicated. If we did a replacment woudl have been sent immediatley. John should have contacted us instead of filing a report that gives the gfeneral public the impression they we do not fjlfill our orders.

We have been in business continuously since 1979 under the same ownership.

Do you think we would have lasted this ong if we ripped off our customers? In fact we have had an excellent record and the rare complaint is handled and usually resolved to the customers satisfaction

We are still willing to send John a replacment if he contacts us at 800 824-0003

Kyle Shaw, owner

Bigahot Products