• Report: #1009786
Complaint Review:


  • Submitted: Wed, February 06, 2013
  • Updated: Wed, February 06, 2013

  • Reported By: unhappycustomer — Madison Wisconsin United States of America
230 N Kenwood St. Burbank, California United States of America


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I ordered two books from Bigplanetbooks.com and paid for expedited shipping.  The choice I made was Priority Mail.  It was about $26.00 for the shipment of 2 books - that is 2 day mail.  Only 1 book  arrived 1 week later and it was not by priority mail but by UPS.  That was dishonest.

When I emailed the company, they said that it takes 24 hrs to process, and claimed that there was a holiday in the week I ordered, which there was not.  They did not address why they sent the package UPS and not priority which I paid extra for and they never responded to the fact that the 2nd book had never arrived.  I have requested that they refund my priority shipping fee. They have since not answered any of my emails.  I still have not received the 2nd book. 

I found a number for them on the internet and it says the mailbox is full.  This is not the way to do business.  I will never order from them again and I will discourage anyone from doing so.  

This report was posted on Ripoff Report on 02/06/2013 10:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/bigplanetbooks/burbank-california-91505/bigplanetbooks-dishonest-burbank-california-1009786. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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