Complaint Review: Bikn
Treehouse Labs, LLC - Bikn ,beacon, iphone cases defective product, fraud Round Rock Texas
*Author of original report: UPDATE- 07/29/14- refund
My husband had purchased this accesory for my iphone 4s for my recent birthday. I had seen it in a product review special online before, and really liked the concept. My birthday being 7/5, he had had enough time to sneak my order in before the holiday. He is very thoughtful!
The phone case arrives in the mail on 7/1; we live pretty near to the warehouse, so it shipped quickly to us. I eagerly downloaded the app, and snapped the case onto my phone after allowing it the proper amount of time to charge. As the software loads...it doesn't sync to my phone. I remove the case and try again, with no luck. I uninstall and reinstall the app, still unable to sync the case to the phone and app. I finally UPDATE my phone, to no avail.
I am disappointed, and send the company a web request for assistance that day, the 1st- please email me about my product. They have no email address or phone number, you go to their website and submit a ticket from there. I wait a few days, and send another request for assistance on the 3rd, making sure to mind the holiday coming up- please TEXT me about my product. It's now the 8th, and I'm pissed. I have an $80 paperweight, and NO ONE bothers to get back to me. What company gives their employees a week off for Independence Day? Um, NO ONE. I send a furious email request, saying I want my money back, and to return this piece of plastic s**t to their location a city away. CALL ME, WE NEED TO TALK. I even found them on Facebook and requested contact, and still, no response.
I start researching their reviews online...they only have two consumer product reviews, both a single star on amazon. Our misfortune is that we purchased it directly, so now we have to fight to recover our losses. I didn't know about the purchase, otherwise I would've used the protection offered through sites like ebay and amazon in cases like this. This product is absolute s**t. And we bought on the lower end of their spectrum- $59.99 for the case and a tracking tag, the rest in shipping came to $75 and some change.
I'm beyond upset. What a way to ruin a special occasion, Bikn! I will forever tell my friend and family NEVER to purchase ANYTHING from Treehouse Labs, LLC. You cowards can't even respond to am email! Shame on you all!!! I have a one year old- had I known your product would be a waste of money, I could've gotten diapers, wipes, clothes, etc l. for my baby. Forget my own birthday, you're taking money away from my family now, my birthday is over!
In closing, I hope everyone employed by Treehouse Labs, LLC sucks c**** in hell. Thank you.
This report was posted on Ripoff Report on 07/09/2014 09:31 PM and is a permanent record located here: http://www.ripoffreport.com/reports/bikn/round-rock-texas-78681/treehouse-labs-llc-bikn-beacon-iphone-cases-defective-product-fraud-round-rock-texa-1160898. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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