Bill Heard Cheverolet Rude and demeaning manager and staff Collierville Tennessee

I POSTED A QUESTION TO THE EDITOR AFTER MY FIRST RESPONSE WAS ERASED AND GOT THIS BACK.

if it was posted it was not erased - you must be mistaken if you do not see it there today - please re submit - we have had technical issues
Please know - - there is nothing we would do for this auto dealer - nothing and no Reports ever get removed. none. = just re filed

I HAVE TO GET IT FROM HOME, BUT I WANT TO REPOST THE EXACT EMAIL

The big question here is who's time was more wasted. You had no interest in buying a vehicle. Yor first sentence was "to look into buying a used car AND to have my 2003....appraised". Your second sentence was, "I mainly just wanted to have the car appraised". Then you go on to say "I just picked out some car at random". You totally wasted this guy's time. As the other person posted, you could have gone to edmund's or kelley BB and gotten an appraisal and saved yourself AND the salesman's time. As much as I hate car dealer, IF you had been up front with him in the beginning, you could have saved everyone a bunch of time.

Mr. Matt was in the store probably less than 15 minutes total. I've been working for Bill Heard for over 7 years and I hear lots of complaints. Most of them aren't true, unfortunately, some are. This one isn't. True facts are we are not a wholesale company and aren't in business to appraise people's cars unless they're in the market for another car. I know the exact person who filed this complaint, his initials are in the heading. B.M.W. He filled out a credit report, offered a rediculous amount for the 07 mustant and wanted more than book retail for his Santa Fe. His Santa Fe was silver with a sunroof and leather, but he wanted $15000 trade for it. This is a car that was around $22-24 K 4 years ago when it was new. There was zero argument, he got his keys and left because he wasn't able to get over $3k over retail for his trade and $3k less than retail for the mustang. Nobody held his keys, nobody hid his keys, nothing like that. He was in and out in just a few minutes. If he was looking for a trade appraisal only, why did he fill out a credit application? Doesn't make much sense does it? Mr. B.M.W. should really think about what he's saying before he starts making false accusations.

Matt, i think he had every right to be upset, these guys are on commision only and if they don't sell they don't get paid. If the only thing you wanted was to get your car appraised than you should go to Edmunds or the kelly blue book site to get a idea of what it's worth. I do not agree with how he treated you but I do understand his frustration. I have some friends that sell cars and they are good at what they do and thier actually honest, I asked them about what you did and they said what I am saying, If all you want is to see what your used car is worth than go to your bank, credit union or the internet and don't waste someones time because to some people thier time is actually worth something.