Bill Heard Chevy - Based On BBB File Records, This Company Has An Unsatisfactory Record With The Bureau Due To The Pattern Of Complaint And Failure To Elimate The Basic Cause Of Customer Complaint spot delivery Nashville Tennessee

I, too purchased my vehicle from Bill Heard, and got screwed in the process. I purchased mine in 2002, trading in my 2 door Saturn for a 4 door Cavalier. Well, the payments were a little more, but they convinced me that it's worth it because I have a warranty. They took my car, and tacked on $6000 negative equity (so my car was only worth $3000- for a Saturn which has a higher value than a Chevy?). They deposited my check two weeks early, causing me $400 in bank fees (which I immediately called and informed them they would pay), failed to service my vehicle appropriately, causing me to have to stay in Nashville (an hour from home) from my appointment time of 11 am until 4 pm, almost causing me to be late tp oick up my son (just for an oil change and to look at my stereo, which they tried to take out, trying to send me 40 mi home with out radio, only to drive 40 miles back down to put it back in the next week). I never got that service survey. I have had nothing but problems from them and their car, and since all the problems happened just past the warranty, they don't care. I've contacted Chevy several times to resolve my problems, and they don't care. My credit is weak, and with my husband in school, I don't have $5000 to put down on a new car, and I am now stuck with a worthless car, as they no longer make this model and so the trade in value plummeted, that has had more problems with it than my used Saturn did! My advise for you, sir, is to tell EVERYONE you know to AVOID Bill Heard. I learned too late.

I, too purchased my vehicle from Bill Heard, and got screwed in the process. I purchased mine in 2002, trading in my 2 door Saturn for a 4 door Cavalier. Well, the payments were a little more, but they convinced me that it's worth it because I have a warranty. They took my car, and tacked on $6000 negative equity (so my car was only worth $3000- for a Saturn which has a higher value than a Chevy?). They deposited my check two weeks early, causing me $400 in bank fees (which I immediately called and informed them they would pay), failed to service my vehicle appropriately, causing me to have to stay in Nashville (an hour from home) from my appointment time of 11 am until 4 pm, almost causing me to be late tp oick up my son (just for an oil change and to look at my stereo, which they tried to take out, trying to send me 40 mi home with out radio, only to drive 40 miles back down to put it back in the next week). I never got that service survey. I have had nothing but problems from them and their car, and since all the problems happened just past the warranty, they don't care. I've contacted Chevy several times to resolve my problems, and they don't care. My credit is weak, and with my husband in school, I don't have $5000 to put down on a new car, and I am now stuck with a worthless car, as they no longer make this model and so the trade in value plummeted, that has had more problems with it than my used Saturn did! My advise for you, sir, is to tell EVERYONE you know to AVOID Bill Heard. I learned too late.

I, too purchased my vehicle from Bill Heard, and got screwed in the process. I purchased mine in 2002, trading in my 2 door Saturn for a 4 door Cavalier. Well, the payments were a little more, but they convinced me that it's worth it because I have a warranty. They took my car, and tacked on $6000 negative equity (so my car was only worth $3000- for a Saturn which has a higher value than a Chevy?). They deposited my check two weeks early, causing me $400 in bank fees (which I immediately called and informed them they would pay), failed to service my vehicle appropriately, causing me to have to stay in Nashville (an hour from home) from my appointment time of 11 am until 4 pm, almost causing me to be late tp oick up my son (just for an oil change and to look at my stereo, which they tried to take out, trying to send me 40 mi home with out radio, only to drive 40 miles back down to put it back in the next week). I never got that service survey. I have had nothing but problems from them and their car, and since all the problems happened just past the warranty, they don't care. I've contacted Chevy several times to resolve my problems, and they don't care. My credit is weak, and with my husband in school, I don't have $5000 to put down on a new car, and I am now stuck with a worthless car, as they no longer make this model and so the trade in value plummeted, that has had more problems with it than my used Saturn did! My advise for you, sir, is to tell EVERYONE you know to AVOID Bill Heard. I learned too late.

I, too purchased my vehicle from Bill Heard, and got screwed in the process. I purchased mine in 2002, trading in my 2 door Saturn for a 4 door Cavalier. Well, the payments were a little more, but they convinced me that it's worth it because I have a warranty. They took my car, and tacked on $6000 negative equity (so my car was only worth $3000- for a Saturn which has a higher value than a Chevy?). They deposited my check two weeks early, causing me $400 in bank fees (which I immediately called and informed them they would pay), failed to service my vehicle appropriately, causing me to have to stay in Nashville (an hour from home) from my appointment time of 11 am until 4 pm, almost causing me to be late tp oick up my son (just for an oil change and to look at my stereo, which they tried to take out, trying to send me 40 mi home with out radio, only to drive 40 miles back down to put it back in the next week). I never got that service survey. I have had nothing but problems from them and their car, and since all the problems happened just past the warranty, they don't care. I've contacted Chevy several times to resolve my problems, and they don't care. My credit is weak, and with my husband in school, I don't have $5000 to put down on a new car, and I am now stuck with a worthless car, as they no longer make this model and so the trade in value plummeted, that has had more problems with it than my used Saturn did! My advise for you, sir, is to tell EVERYONE you know to AVOID Bill Heard. I learned too late.