Report: #724995

Complaint Review: Birch Point Resort & Sunset Grill

  • Submitted: Tue, May 03, 2011
  • Updated: Sun, July 31, 2011
  • Reported By: Jojo — Minnesota USA
  • Birch Point Resort & Sunset Grill
    15326 West Birch Point Road
    Hayward, Wisconsin
    United States of America

Show customers why they should trust your business over your competitors...

My husband and son-in-law rented snowmobiles for half a day and one of
the shocks broke. Birch Point resort & Sunset Grill not only took
the $400 for rental but also an extra $200 for deposit. He said he
would let my husband know how much the repair would be. But he NEVER
called. Instead he charged my husbands credit card $900, then a few
weeks later charged him another $400!!!! We have called him many times.
We have asked for the repair receipt, but he never responds. How can this be fair!
This guy is obviously dishonest and has no sense of morals. My husband only
wanted to show his new son-in-law a good time and thought he would
splurge on the rental, but now he regrets ever going.

Do not do business with Tom Swanson!
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This report was posted on Ripoff Report on 05/03/2011 09:38 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

Boise......when were you here?

AUTHOR: groucho - (United States of America)

Be objective.......Not sarcastic.

You know NOTHING about either complaint.

I'd suggest you find more to do...........
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#2 Consumer Comment

Another Report About You?

AUTHOR: Here is The Truth - (USA)

Now this makes two reports about you being a scammer-I guess someone might come along and make it three reports.

Then should we believe you are telling us the truth?
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#3 REBUTTAL Owner of company

Snowomobile Swindle/ Not!

AUTHOR: groucho - (United States of America)

This individual signed all of our contracts. It specfically say's " If you can't meet all of our requirements...." Don't Rent it". It's a 3 page contract that essentially say's....." If you break it's yours". 
  This individual rented it VERY late in the season. ( Late March) ....we watched them warming up and they were already beating the heck out of both machines. You broke the entire suepension jumping driveway drifts which were ROCK HARD! You brought it back damaged and you were responsible for ALL damage plus the rental costs.
 I did eveything I could to find used parts to repair and keep the cost(s) down. You were charged for what it cost ( It cost me more because I couldn't rent the machine ( Which you AGREED to pay for any down time)  to the tune of close to 2K.....I only charged for parts and some time.

You weren't ripped off. Plus I watched you and your guest beat the daylights out of the other machine. You broke things on it too. I can still charge you more.
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