• Report: #652435
Complaint Review:

Blockbuster Express

  • Submitted: Mon, October 18, 2010
  • Updated: Mon, October 18, 2010

  • Reported By: chichester — Santa Clara California United States of America
Blockbuster Express
Rivermark Safeway location, Santa Clara, CA Santa Clara, California United States of America

Blockbuster Express Over charging rental fee after returning on time Santa Clara, California

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Blockbuster Express kiosks at Rivermark Santa Clara Safeway location keep over charging for DVD return even though the DVD in question is returned on time (look at your receipt for Return Time and any other charge).

I went back to my credit card statements and found that these multiple overcharging have been happening since September 2010, closer to the time Safeway had Blockbuster Express kiosks to replace Red Box DVD kiosks (Red Box never overcharged, btw). 

I have called the BBExpress costumer service and they have promised to refund me for rentals but it has not happened yet. They promise to fix the machine, it also has not happened yet. Meanwhile, the overcharging kept happening every time I rent another DVD.

I have called my credit card company and in the process to write a full report to them in order for them to void the overcharges. I also have called Safeway 1-800 number to complain about this practice.

In summary, do not rent from Blockbuster Express unless you want to waste your time complaining to every business involved (including writing this ripoff report).

This report was posted on Ripoff Report on 10/18/2010 03:24 PM and is a permanent record located here: http://www.ripoffreport.com/reports/blockbuster-express/santa-clara-california-95054/blockbuster-express-over-charging-rental-fee-after-returning-on-time-santa-clara-califor-652435. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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